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Operations Associate
Job
Piper Companies
Durham, NC (In Person)
$44,720 Salary, Full-Time
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Job Description
Piper Companies is currently looking for an Operations Associate for an award winning company in the Raleigh-Durham, NC area. The Customer Service Representative is required to work on site 3 days a week from 9-6. This Customer Service Representative will communicate with customers through phone, email, chat, and text. Responsibilities for the Operations Associate include:
- Manage client communications through phone, email, chat, and text with professionalism.
- Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
- Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
- Explain contract benefits and provide product and transaction information. Requirements for the Operations Associate include:
- Bachelor's Degree
REQUIRED
- Onsite Hybrid 3 Days a week - Tuesday, Wednesday, Thursday
- Must have intermediate computer skills
- Ability to thrive in a team environment and communicate effectively Compensation for the Operations Associate include:
- $20-$23 per hour
Comprehensive Benefits:
Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays- This job opens for applications on 6/17/26.