Operations Coordinator

An industry-leading company specializing in the design, fabrication, installation, and maintenance of high-purity water systems for commercial and industrial applications looking for a highly experienced Operations Coordinator for their team.

Full Responsibilities:

Lead and manage all operational, technical, and administrative functions of the NC/VA Technical Service Center. Establish and execute regional strategies that align with corporate objectives and support long-term territory growth. Anticipate business, staffing, and infrastructure needs to ensure operational readiness and scalability. Drive continuous improvement initiatives to optimize efficiency, service quality, and resource utilization. Ensure profitability of the service operation by managing service revenue, cost of sales, operating expenses, and Service EBITDA performance. Oversee the development, execution, and renewal of service contracts to support recurring revenue growth. Service schedule Agreement renewals Service Projects, Parts, Non-Parts) System audits to accurately update CRM system Work Order management Serve as a liaison between customers, service technicians and internal PFI departments Build and maintain strong relationships with customers, industry partners, and technical trade organizations to expand market presence. Develop, coach, and lead employees through performance management, professional development, and succession planning. Partner with Human Resources to recruit, onboard, and retain qualified staff while ensuring appropriate workforce planning. Communicate and enforce company policies, procedures, and operational standards across the service center. Maintain a safe, professional, and well-managed facility that reflects the company's standards and values. Lead and participate in meetings to communicate priorities, review performance, and align teams with business objectives. Measures and reports service customer satisfaction on a quarterly basis Maintains consistent gross margin on service that meets Corporate constraints

Requirements:

5+ years of experience in operations management 5+ years of experience working in manufacturing and/or a technical service center 5+ years of experience working with financials, statistics and budget preparation 3+ years of experience working in customer service 3+years of experience working with Microsoft Office Suite 3+years of experience working with CRM systems Bachelors degree, preferred #ST101

Pay:

$70,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Professional development assistance Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Operations management: 5 years (Required)

Manufacturing:

1 year (Preferred)

Work Location:

In person