Service Delivery Associate - PA & NJ

Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Overview:

The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

Primary Responsibilities:

Operate office and production equipment (e.g., printers, scanners, copiers, plotters, inserters, cutters, slicers, creasers, fax machines) to ensure optimal performance. Support document preparation, printing, and finishing (e.g., stapling, binding, folding, laminating). Maintain accurate logs and documentation for billing, meter reads, job ticketing and production jobs. Ensure compliance with Service Level Agreements (SLAs) and promptly escalate B/F and end user issues. Monitor Office, Production, Wide Format supply inventory and perform replenishment as needed. Deliver excellent customer service and act as a key daily contact for client interactions. Use MS Office tools and internal client systems to complete administrative and reporting tasks.

Skills and Qualifications:

Strong interpersonal, email, messaging and communication skills. Ability to multitask and manage priorities in a fast-paced environment. Functional knowledge of MS Office (Word, Excel, Outlook), Xerox tools. High attention to detail and organization and reporting volume data trends. Ability to work independently and problem-solve all system operational issues. Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience:

High School Diploma or equivalent required. 5+ year of experience in customer service or operations support preferred. Training on Xerox systems, tools and equipment will be provided. #LI-IT1 #LI-ONSITE