Technical Support & Operations Coordinator

Technical Support & Operations Coordinator Premier Personnel Group, Inc. - 3.8 Kenilworth, NJ Job Details Temp-to-hire | Full-time $20 - $25 an hour 1 day ago Qualifications Sales support Teamwork Administrative experience Attention to detail Organizational skills Full Job Description Entry-Level | Managed Services Provider (MSP) We are seeking a highly organized, motivated, and detail-oriented Technical Deployment & Support Specialist to join our growing MSP team. This is an excellent opportunity for someone looking to build a long-term career in IT and operations while learning directly from experienced team members in a fast-paced technology environment. This role is ideal for an entry-level candidate who is eager to learn, adaptable, and comfortable supporting multiple departments across the organization. The successful candidate will work closely with our technical, dispatch, sales, and VoIP teams to assist with daily operational tasks, customer communication, deployment coordination, and administrative support. Responsibilities Assist with daily operational and administrative tasks across technical support, dispatching, and sales functions Coordinate client follow-ups, scheduling, task tracking, and internal accountability Support technical deployment projects and onboarding activities Communicate professionally with clients via phone, email, and ticketing systems Help maintain organized documentation, processes, and operational workflows Assist with ticket management and service coordination in a fast-paced MSP environment Learn and support both IT and VoIP operational processes Provide backup operational coverage for multiple departments as needed Shadow existing team members and participate in hands-on training opportunities Qualifications Strong organizational skills and high attention to detail Excellent communication and customer service abilities Comfortable multitasking and switching between priorities throughout the day Ability to follow processes while also adapting to changing needs Positive attitude with a willingness to learn new technologies and workflows Reliable, accountable, and team-oriented Previous administrative, customer service, or technical support experience is a plus, but not required Interest in IT, managed services, or telecommunications/VoIP preferred What We're Looking For We are less focused on deep technical experience and more interested in finding someone with strong administrative and process-oriented skills who is eager to grow. We can teach the technical side to the right individual who demonstrates initiative, professionalism, and the ability to learn quickly. Compensation Hourly compensation starting between $20-$25/hour based on experience Higher compensation may be considered for candidates with relevant MSP, IT operations, or VoIP experience Opportunities for growth and expanded responsibilities over time

Pay:

$20.00 - $25.00 per hour

Work Location:

In person