Scheduling and Cell Logistics Specialist- Pharma (Hybrid- Seattle, WA

Scheduling and Cell Logistics Specialist

• Pharma (Hybrid
• Seattle, WA Scheduling and Cell Logistics Specialist
• Pharma (Hybrid
• Seattle, WA/ Madison, NJ)We are seeking a Scheduling and Cell Logistics Specialist
• Pharma for a global pharmaceutical client.

You will be a key individual contributor responsible for supporting end to end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to ensure a seamless patient treatment and delivery experience.

The role contributes to daily operational execution, system accuracy, market launch readiness,and continuous improvement efforts. This position plays an essential role in enabling a best in classcustomer experience for treatment centers worldwide.

This is a 40-hour per-week, 12-month contract (extensions possible), 60% On Site (Tues, Weds, Thurs) either in Seattle, WA or Madison, NJ.This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

Responsibilities:

• Execute day-to-day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.
• Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.
• Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.
• Provide timely issue resolution and escalation support for order, scheduling, and master data-related operational challenges.
• Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.
• Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.
• Collaborate routinely with regional SCLT teams (NorAm, EU, APAC) and cross-functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.
• Engage with internal and external stakeholders through in-person, electronic, and virtual channels to support seamless patient treatment center operations.
• Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.
• Identify process gaps and opportunities for improvement; contribute to the design and implementation of future-state workflows and continuous improvement initiatives.
• Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.
• Participate in cross-functional projects, working groups, and operational meetings as assigned.
• Provide on-the-job training and knowledge sharing in areas of subject-matter expertise to support team capability building.
• Contribute to a positive end-to-end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.

Requirements:

• 2+ years of experience in the pharmaceutical/biotech industry in GMP and/or GxP regulated environments, with an understanding of compliance, documentation, and audit requirements.
• Proven understanding of ERP system integrations, including how upstream and downstream systems exchange data and the impact to business processes.
• Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).
• Hands-on involvement in system changes impacting master data (e.g., UAT cycles, data migrations, SOP updates, governance processes)
• Strong background in order management, planning/scheduling, or master data management.
• Demonstrated experience improving or maintaining data accuracy (e.g., =98% accuracy, reduction in errors/exceptions, turnaround time SLAs)
• Advanced proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, and Word), including data analysis, reporting, and professional communication.
• Cell Therapy or patient-specific therapy experience preferred.
• Bachelor's degree