Operations Assistant

Are you an organized and adaptable professional seeking a key role in daily operations? We are looking for an Operations Coordinator to join our team and ensure smooth customer service delivery, workflow coordination, and process support.

Responsibilities:

Provide excellent customer service to internal and external clients, handling all inbound and outbound phone calls, emails, messages, and chats.

De-escalate situations with dissatisfied customers, delivering assistance and effective solutions.

Coordinate and manage daily intake and referral processes to drive business growth.

Process client and attendant enrollment paperwork quickly and accurately, including via Adobe and Docusign.

Facilitate authorization and compliance processes, ensuring accuracy and timely completion.

Support accounts receivable by auditing service authorizations and working with MCO representatives for corrective actions.

Offer comprehensive administrative support (mailing, scanning, faxing, data entry) and manage forms and documents in relevant systems.

Handle specialized projects or tasks as assigned, adapting to new policies and requirements, including changes related to Medicare programs.

Promote a cohesive office environment, supporting day-to-day operations and client advocacy.