Bilingual Dispatcher / Scheduler

Bilingual Dispatcher / Scheduler Tom's Complete Construction Independence, OH Job Details Full-time $19 - $23 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Computer operation Spanish Phone communication Computer literacy Writing skills Staff scheduling English Administrative experience Computer skills Appointment scheduling Tenants Full Job Description Overview Tom's Complete Construction is a growing construction and maintenance company that works alongside Fischer Asset Management to support residential properties throughout the Cleveland and Akron areas. We are hiring a Bilingual (Spanish English) Dispatcher/Scheduler to help coordinate maintenance work orders, communicate with tenants, and support our field maintenance team. This role is ideal for someone who is highly organized, professional in written communication, comfortable managing a busy schedule, and able to keep multiple moving pieces on track. The Bilingual Dispatcher/Scheduler will serve as a key point of contact between tenants, property management, and our maintenance technicians. This person will help schedule maintenance work orders, confirm access with tenants, communicate updates, and ensure work orders are properly coordinated from start to finish. Responsibilities Schedule maintenance work orders with tenants and maintenance technicians Communicate with tenants in both English and Spanish regarding repairs, appointments, access, and updates Communicate with tenants and team members in a friendly, professional, and firm manner while maintaining company policies, schedules, and expectations. Serve as the go-between contact for tenants, the maintenance team, and office staff Monitor incoming work orders and assist with prioritizing scheduling needs Confirm appointments, follow up on missed access, and document communication clearly Provide professional written updates through property management software, email, and messaging systems Help maintain an organized schedule for technicians across multiple properties Communicate delays, reschedules, access issues, or urgent concerns to the appropriate team members Support general office coordination related to maintenance operations Requirements Fluent in both Spanish and English Strong organizational and scheduling skills Excellent written professional communication Ability to communicate clearly, calmly, and professionally with tenants and team members Comfortable handling multiple work orders, calls, messages, and schedule changes throughout the day Strong attention to detail and follow-through Ability to document communication accurately Basic computer skills and comfort learning property management or work order software Preferred Qualifications Experience in construction, maintenance, property management, or trades-related fields Experience usingAppFolio or similar property management/work order software Prior dispatching, scheduling, customer service, or administrative experience Familiarity with residential maintenance terminology and repair coordination Schedule Full-time, in office position. Specific schedule to be discussed during the interview process, generally we operate on a flexible first shift schedule. Compensation & Benefits Tom's Complete Construction offers competitive pay based on experience, along with benefits including paid time off, health, dental, and vision insurance, and a 401(k) plan with company matching. How to Apply Interested candidates should submit a resume and a brief summary of relevant experience, including Spanish/English fluency and any scheduling, dispatching, construction, maintenance, or property management experience. We look forward to hearing from you!

Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Language:

Spanish fluently (Preferred)

Work Location:

In person