Deposit Operations Specialist I Card Services

Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United. The Position Job TitleDeposit Operations Specialist I - Card Services Job Description SUMMARY This position is responsible for providing exceptional customer service to bank customers as well as representatives at the Community Banks in regard to card issuance, card maintenance, and cardholder disputes.

MAJOR DUTIES AND RESPONSIBILITIES

(ESSENTIAL

FUNCTIONS

) Process and investigate debit card disputes in accordance with REG E and VISA regulations. Process dispute chargebacks and monitor chargeback reports. Daily card balancing and GL recons. Provide support to Community Banks for card-related requests and research via Salesforce cases and phone support. Perform card maintenance such as status changes, limit changes, VISA Account Updater changes, and travel notes. Assist with fraud block inquiries and removals. Process the card file to the vendor for card issuance via mail. Monitor and fulfill instant issue card stock orders for Community Banks. Assist the supervisor/manager with system tests that support system changes/updates.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Completes various card-related reports and logs as assigned Watch for possible debit card fraud trends and report to management Completes all required compliance exams on a yearly basis Adherence to all First United Policies and Procedures Other duties as assigned by the supervisor/manager Education and Work Experience High school diploma or GED required Two years of banking experience required Two years of customer service required Knowledge of financial institution policies and procedures preferred Knowledge of debit card processing preferred Technical/Functional Competencies Superior customer service skills required and relates well with customers and employees by all means of communication, including written, verbal, and non-verbal Basic mathematics to solve problems Demonstrates good judgment Proficient in the use of the internet and Microsoft products: Word, Excel, and Outlook Demonstrates dependability through good attendance and adherence to timelines and schedules Ability to manage time effectively and work independently, without close supervision Ability to effectively read, write, and verbally communicate with customers and coworkers Good understanding of bank operations, products, and services required Willingness to accept additional responsibilities Takes initiative in the completion of products

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by the supervisor to meet the ongoing needs of the organization.

All Locations:

Durant-Corporate, Plano-Parkwood If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance. First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law. First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest. We are committed to providing excellent career opportunities and a wide array of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them. Please take time to browse our open positions and if you find something that matches your interest and qualifications, you can apply right here online. We look forward to meeting you and wish you the best in your career!.