Front Desk Client Services & Scheduling Coordinator

Front Desk Reservationist Muddy Paws Bathhouse, Bend's premiere pet grooming salon, is looking for a dedicated, experienced individual to join our team as a front desk reservationist. We're a neighborhood business known for providing clean, friendly, safe, and—above all—compassionate dog grooming. We're seeking someone who shares our values and can uphold the supportive, high-standard culture we've built. This is a full-time position at $18/hour plus tips. This is not an entry level position - read entire job listing before applying.

Duties & Responsibilities:

Answer phones, voicemails, texts, and emails in a timely and professional manner Schedule and adjust appointments for bathing and grooming services Check clients in and out for appointments, ensuring clear communication and smooth transitions Provide a la carte services such as nail trims and teeth brushing Maintain and sanitize front desk tools, shared workspaces, and kennels Keep the Self-Wash area clean, organized, and stocked between appointments Laundering and folding towels Cleaning (dusting, vacuuming, mopping, windows, etc)

Personal Characteristics We Look For:

Highly motivated and aligned with our mission to provide compassionate, high-quality pet grooming Strong sense of personal responsibility, pride, and professionalism Calm, focused approach to problem-solving in a dynamic environment Dependable and team-oriented, with a positive, respectful attitude Self-directed, adaptable, and able to work independently Committed to cleanliness and organization in the workspace Passion, enthusiasm, energy and a great sense of humor!

Skills & Experience:

Minimum 3 years of customer service experience in a fast-paced, detail-heavy, or pet industry setting is required Strong communication and interpersonal skills, both in person and over the phone Excellent time management and multitasking abilities Confidence managing high-volume scheduling and client communication Ability to read people, adapt quickly, and handle fast-paced, information-heavy situations with professionalism Ability to stand, bend, crouch, and lift up to 60 pounds consistently throughout the shift Why Join Muddy Paws? Supportive, down-to-earth team that values respect, communication, and humor Hands-on, meaningful work with dogs every day Opportunities to grow in skills, responsibility, and leadership Strong reputation and loyal clientele in the Bend community Work-life balance with a manageable, sustainable schedule Appreciation for your efforts through recognition, rewards, and team support

Schedule & Availability:

Our salon will soon operate from 8:00 AM to 6:00 PM, seven days a week. Shifts may be structured as either four 10-hour days or five 8-hour days, depending on business needs. This role requires consistent availability and reliability. Please confirm your realistic availability for the next six months, including weekends and holidays.

NEXT STEPS

To be considered, please direct message after applying, and include the phrase " Front Desk Ready ".

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule

Experience:

Customer service: 3 years (Required)

Location:

Bend, OR 97702 (Preferred) Ability to

Commute:

Bend, OR 97702 (Required)

Work Location:

In person