Ancillary Scheduler

The Ancillary Scheduler is responsible for assisting patients in scheduling for all designated ancillary services using the appropriate resources, tools, and established guidelines. In addition, they will serve as point of contact between physicians, patients, and multiple clinic teams. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operate a multi-line phone system Able to communicate to patients in a discreet and confidential manner over the phone Answer incoming calls, greeting callers, providing information & directions, transferring calls and/or taking messages as necessary Scheduling/Rescheduling of multi-provider appointments in a fast-paced environment Route emergency calls appropriately Relay and route written and verbal messages Communicate well with other team members and outside vendors Ability to be resourceful and proactive in dealing with issues that may arise Knowledge of insurances Accurately enter insurance information, patient demographics, and privacy information Accurately schedule new and follow-up appointments Ability to organize, multitask, prioritize, and work under pressure Handles patient concerns and complaints and forwards to supervisor when appropriate Assist with incoming referrals both in house and outside referrals Actively partner with Ancillary Leadership to refine and improve processes. Communication of costs of services to patients and their families Maintain compliance with all company policies and procedures. Other duties as assigned. Competencies 1. Organized, detail-oriented, and accountable 2. Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures 3. Professional demeanor 4. Proactive problem-solver 5. Work under pressure with a positive attitude 6. Comfortable working in a developing, evolving role 7. Highly flexible and growth-minded 8. Excellent verbal and written communication skills Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands While performing the duties of this job, the physical activity is intended to describe the general nature and level of work being performed by individuals assigned to this position. The employee frequently is required to listen; see; talk; sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time remote or hybrid possible position. Days and hours of work are Monday through Thursday, 8:00 a.m. to 5 p.m., Fridays from 8:00 a.m. to 2:00 p.m. Travel Travel between OrthoSC locations may be required. Education and Experience 1. High School Diploma or equivalent 2. Minimum of 1-year healthcare experience. 3. Minimum of 1-year experience in customer service. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.