Direct Support Professional Services Scheduler

Direct Support Professional Services Scheduler Arrowhead Community Employment (A.C.E.) - 4.8 Duluth, MN Job Details Full-time From $50,000 a year 3 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Parental leave Life insurance Qualifications Google Workspace Microsoft Excel Phone communication Slack HIPAA Administrative experience High school diploma or GED Schedule management Bachelor's degree Healthcare privacy protection Productivity software Technical Proficiency Client interaction via phone calls Full Job Description Role Overview We are seeking a detail-oriented and recipient-focused Scheduler to join our administrative team. You will be an important contact for our direct support professionals and service recipients, helping them navigate our services, managing their combined schedules, and ensuring a seamless, welcoming experience.

Key Responsibilities Service Management:

Schedule, reschedule, and confirm recipient schedules according to direct support professional availability and organizational guidelines. Our Schedule is currently at 150 service recipients and 80 Direct Support Professionals available for services. Referrals & Newly hired staff: Work directly with Support Coordinators on recipient referrals and obtain necessary information regarding upcoming services. Work Directly with Human Resources to organize and prepare newly hired direct support professionals schedules as they settle into their role.

Record Keeping:

Accurately update and maintain recipient contact information and shift notes within our scheduling system.

Communication:

Serve as an important liaison between recipients, direct support professionals, management, and outside care teams to ensure continuity of care.

Consistency:

Having the schedule posted in advance to allow for direct support professionals to plan and anticipate their schedule; improving their work-life balance.

Qualifications & Requirements Experience:

Minimum of 1-2 years of administrative experience, preferably in a human services, medical, hospital, or clinical setting.

Education:

High School Diploma or GED required. Associates or Bachelor's degree preferred.

Technical Skills:

Familiarity with scheduling software such as Paylocity, and proficiency with software programs including, but not limited to: Google Suite, Microsoft Office (Word, Excel, etc.), Slack, and Dropbox.

Interpersonal Skills:

Impeccable phone etiquette, a positive demeanor, and the ability to handle high call volumes while maintaining service recipient confidentiality (HIPAA).

Communication Skills:

Confident and comfortable speaking on the phone and communication of many forms. Adaptable to the needs of recipients, care teams and direct support professionals. 245D services: Basic understanding of statute 245D preferred.

Compensation & Benefits Pay Rate:

$50K Salary? Comprehensive health, dental, and life insurance Paid time off (PTO) and paid holidays

Working Conditions and Physical Requirements:

The position will require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. Specific vision abilities required by this job include close vision requirements due to computer work This position could be exposed to loud noises and frequent phone conversations Must be able to speak clearly in small group settings Light to moderate lifting may be required Regular, predictable attendance is required

Schedule:

This is a full-time, 40 hour/week job located in our Duluth, MN office location with some flexibility for remote work. Full-Time Flexibility for some remote work Monday -

Friday Pay:

$50,000

Benefits:

Health Insurance Dental Insurance Life Insurance Paid Time Off Paid Holidays Flexibility for some remote work

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave

Education:

Bachelor's (Preferred)

Experience:

Schedule management: 3 years (Preferred) Ability to

Commute:

Duluth, MN 55811 (Required) Ability to

Relocate:

Duluth, MN 55811: Relocate before starting work (Required)

Work Location:

In person