Lead Traveling Community Operations Support Specialist

Company DescriptionWho We AreAIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job DescriptionWhat You Will Do:

The Lead Traveling Community Operations Support Specialist provides advanced field operations support across AIR communities and plays a key role in executing complex operational projects, community transitions, and systems implementations. This role partners closely with Operations leadership and community teams to ensure operational consistency, process adoption, and successful community setup.

In addition to supporting field operations, the Senior Specialist will serve as a lead resource for Traveling Community Operations Support Specialists, providing guidance, mentorship, and coordination of field initiatives to ensure operational projects are executed effectively and consistently across the portfolio.

This is a high-travel role, with up to 75% of the year (approximately three weeks per month) spent supporting communities on-site. A bit more about what you'll do…Lead operational support efforts for new community onboarding, transitions, and operational stabilization.

Support the setup and implementation of operational systems, processes, and tools across communities.

Provide hands-on operational support both on-site and remotely to ensure consistency in company policies, procedures, and operational standards.

Serve as a senior operational resource and subject matter expert for community teams and central operations.

Provide leadership and mentorship to Traveling Community Operations Support Specialists, helping guide project execution, sharing best practices, and supporting professional development.

Assist with coordinating field support assignments and ensuring operational priorities are aligned across the specialist team.

Support training efforts related to systems, operational procedures, and company standards for community teams.

Provide temporary operational coverage for key community positions during vacancies, transitions, or high-demand operational periods.

Identify opportunities for operational process improvements and efficiencies across supported communities.

Collaborate with Operations leadership and cross-functional teams to support operational initiatives and special projects.

Provide regular communication and reporting to leadership and central operations on project progress, community support needs, and operational performance.

QualificationsWhat You Bring3-5 years of experience in property management operations, field operations support, community management, or a related operational role.

Ability to travel at least 75% of the time with easy access to a major airport.

Strong experience supporting community transitions, operational setup, and systems implementation.

Demonstrated ability to lead projects, mentor team members, and support cross-functional initiatives.

Highly organized with strong attention to detail and the ability to manage multiple operational priorities.

Strong communication and interpersonal skills with a collaborative and solutions-oriented mindset.

Technologically proficient with property management systems and operational tools.

Experience supporting training initiatives and operational process adoption.

Understanding of operational reporting, systems setup, and process improvement initiatives.

Leadership or project management experience preferred, particularly in supporting multi-community operational initiatives.

Additional InformationWhat We OfferAIR offers attractive total compensation packages designed to recognize and reward performance including :

Expected base salary between $75,000-$90,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job and geographic location.25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.401(k) plan with employer contribution.

Paid time off including vacation, sick time, and 14 holidays.

Paid parental leave of up to 16 weeks.

Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.15 hours of paid time annually for community service.

Commuter benefits and pet insurance.

Consumer discounts on various products and services.

Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to

KnowApplication Deadline:

The initial deadline for applications is 5/26/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.