Operations Support Specialist - Commercial Lines

Operations Support Specialist - Commercial Lines Sentry Insurance life insurance, parental leave, tuition reimbursement, 401(k), remote work United States, Wisconsin, Stevens Point 1800 North Point Drive (Show on map) May 01, 2026 This position supports National Accounts commercial lines (CL) operations. This individual will handle the most complex transactions and policy changes within set guidelines. The position includes, but is not limited to, quoting new and renewal CL business, processing state auto reporting, policy changes, audits, and more. Accuracy, critical thinking, and proper documentation are fundamental to meet regulatory standards and have success within this role at Sentry.

What You'll Do:

Provide operational and administrative services to the underwriting teams Triage and complete tasks for internal and external customers Work with Underwriting Support Specialists to complete new business and renewal submissions within our policy system Verify and review information for accuracy along with required additional information as needed Respond to service questions by investigating and handling problems and/or service issues to a satisfactory resolution Perform other related job duties as needed What it

Takes:

Associate Degree or equivalent work experience Minimum of 1 year of related work experience Excellent communication skills Advanced computer and Microsoft office skills beneficial Ability to prioritize workload and handle several projects simultaneously is desired

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving. Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.