Scheduler

Scheduler 5.0 5.0 out of 5 stars Appleton, WI Full-time Fox Valley Surgical Associates, Ltd. 4 reviews Full-time Come join our team as a Scheduler on our Patient Access Team. Training will be done on-site in the clinic. Once training is done, the position will be fully remote, with the occasional onsite meetings. Hours for this position are M-TH 8:30am-5:00pm and Friday's 8:30am-4pm Fox Valley Surgical Specialists has provided care to our patients since 1970, specializing in the areas of Endoscopy, General Surgery, Gastrointestinal/Colorectal Surgery, Vascular Surgery, Oncologic Surgery, Breast Surgery, and Endocrine Surgery.

General Summary:

As an integral part of the Patient Access team, this nonexempt position is responsible for scheduling procedures and office visits for multiple providers and facilities.

Essential Job Responsibilities:

Schedule appointments for procedures, imaging and office visits for multiple providers in multiple facilities. Answer incoming phone calls from patients needing to schedule/reschedule/cancel appointments and procedures. Collect and verify patient's demographic, guarantor and insurance information. Use manual/computerized system to match physician/clinician availability with patient's preferences in terms of date and time. Provide pre-op instructions to patients. Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Other duties as assigned.

Education:

High school diploma.

Experience:

1-2 years of office experience in an appointment scheduling position, preferably in a medical practice setting.

Other Requirements:

None Performance Requirements:

Knowledge:

Knowledge of medical practice protocols related to scheduling appointments and terminology. Knowledge of manual/computerized scheduling systems. Knowledge of EPIC system, preferable. Knowledge of customer service principles and techniques.

Skills:

Skill in communicating effectively with physicians/clinicians about scheduling preferences. Skill in maintaining master appointment schedule via manual or computerized means.

Abilities:

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency. Ability to analyze situations and respond appropriately. Ability to read, interpret and apply policies and procedures.

Equipment Operated:

Standard office equipment with emphasis on computer hardware and software as well as telephone—computers, fax machines, copiers, printers, scanners, telephones, etc.

Work Environment:

Remote Position. Exposure to communicable diseases and other conditions related to clinic setting.

Mental/Physical Requirements:

Mostly sedentary with some standing, walking, reaching.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Medical-Surgical Work Location:

Remote