Scheduler/Planner - Hybrid

The Reactive Resource Planner 2 position is responsible for scheduling service for our customers through the coordination of the field service engineers' schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization. This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. The ideal candidate possesses the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. The majority of time in this role will be spent planning work orders and interacting with our external customers via phone and email. Company relocation benefits will not be provided for this position. You are responsible for (but not limited to) Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations. Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation) Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content #AJ1

Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Nashville, TN 37219