Ticket Office Manager (Athletics Operations Specialist II)

Description of Job Duty:

Oversee and coordinate all ticket staff and sales. Troubleshoot issues. Manage and verify petty cash use and process. Prepare reports as needed., Assist Golden Eagle Scramble tournament directors in managing tee times. Assist with the preparation of materials needed for the event such as team scorecards, tournament scoreboards/leaderboards, information sheets for golfers, etc. Update and prepare sales system for current year events as well as special events. Oversee sponsorship payments, registration and other payments for special events. Prepare weekly reports on event registration and sponsorships. Assist in ticketing for Golden Wings Awards for the athletic programs and staff. Manage the sales and ticketing information with the conference for tournament events., As a Supervisor, you are responsible for overseeing, guiding, and supporting employees in their work to ensure that organizational goals are met, and standards are maintained. It encompasses various aspects, including:

Leadership:

Providing direction and motivation to team members, fostering a positive and productive work environment.

Communication:

Effectively conveying expectations, feedback, and information to ensure clarity and understanding among team members.

Coaching and Development:

Identifying the strengths and areas for improvement of employees and facilitating their professional growth through mentoring and training.

Performance Management:

Monitoring employee performance, setting measurable goals, and conducting evaluations to assess progress and address any issues.

Conflict Resolution:

Addressing interpersonal conflicts or challenges within the team promptly and effectively to maintain harmony and productivity.

Resource Management:

Allocating resources, including time and personnel, efficiently to optimize team performance and achieve objectives. Supervise student workers, ticket staff, and shared supervision of ticket office clerical support. Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Minimum Qualifications:

A bachelor's degree in a related field from an accredited institution. At least three years of related experience. Knowledge of NCAA, conference, and TTU policies and procedures.

Essential Functions:

Oversee ticket sales, maintain and account for department petty cash, receive and receipt all money that comes in, do department ITC requests, oversee scramble registration and payments, office management. Supervise and schedule ticket staff. Troubleshoot issues related to sales system. Work closely with Athletic Director and Assistant Athletic Director for external relations on all events. Prepare lists, mailings, and reports as needed. Maintain knowledge and commitment to NCAA, conference, and TTU policies and procedures.

Work Hours:

Some night and weekend work.

Special Instructions:

Applicants are required to electronically upload a cover letter, resume, copy of transcripts (official copy of transcripts required upon hire), and complete contact information for three references at the time of application. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.

Salary:

Level P2, Grade 8.

Benefits Information:

Tennessee Tech offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.