Description:

The Operations Associate

Receptionist reports to the Manager of Operations and serves in a multifunctional role providing clerical support across several operational departments as listed below. This position requires a strong customer focus, attention to detail/accuracy, time management, and flexibility. The Operational Associate
Receptionist plays an integral role in ensuring quality service delivery to both internal and external customers.

What You'll Do Note:

The Operations Associate

Receptionist may be assigned to perform the duties of any or all of the following functions in addition to other duties as assigned. Data Integrity
Communicates, researches (via internet), responds to emails, verifies, and confirms daily with numerous Provider offices their accurate demographics and updates PHS database with changes; answers questions and/or routes Provider's and/or their office staff's questions to appropriate PHS staff/management Data Quality Analyst
Ensures audits, processes, and projects are updated and accurately / timely completed; performs audits (Client contracts and partner networks) to ensure adherence with stated goals, objectives, and data validation requests; identifies utilization/savings trends and communicates audit results effectively to all levels of management Data/Contract Entry
Enters demographic and reimbursement information from Provider contracts, scans, files, and completes minor reporting analysis; ensures \"welcome packets\" are sent to Providers joining the PHS network; assists with outgoing mail campaigns and priority roster loads Panel Building
Receives, logs, builds, and maintains accurate medical Provider panels (worksite posters) for PHS workers' compensation Clients; confirms, validates, and updates Provider, facility, and hospital demographics; completes and logs all Client requests n the PHS scheduling tool as requested and directed by PHS Clients and the referred patients in a timely manner Receptionist
Greets visitors, vendors, Clients, etc.; orders and stocks office, toiletry and coffee supplies; maintains / cleans break areas
coffee machines, refrigerators, microwaves, oven, and sink/counters; answers main company phone, routes calls, and distributes incoming faxes / mail and/or packages; orders meals for scheduled vendor/Client meetings and ensures conference rooms are set up/clean; assists mailroom as needed

Requirements:

What We're Looking For High School Diploma or equivalent (GED); an Associate's or Bachelor's Degree in Business or related field of study from an accredited college or university is preferred 2 years of clerical / customer service work experience in a healthcare related environment Demonstrated proficiency in Microsoft Office

Excel, PowerPoint, Word, MS Teams) Competencies Detail focused, results driven, team player, and the ability to multi-task and adhere to established goals Ability to work in a fast paced, changing environment; flexible to meet business needs Ability to maintain confidential information as required Excellent communication skills (oral and written) Why You'll Love Working at Prime Health Services Medical Insurance (high deductible plan with an HSA) Dental Insurance Vision Insurance Short-term and long-term disability paid by the company Group term life paid by the company Generous PTO Policy Wellness program with monetary rewards Employee recognition programs with monetary rewards Corporate office amenities Regular employee events About Prime Health Services Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions.

Since 2001, we've partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. 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