Provider Scheduler

Job Description Day-to-Day Responsibilities:

• Oversee scheduling operations for a national team of ~50 providers, ensuring full coverage for telehealth visits
• Build and release monthly schedules 30-60 days in advance, adjusting for demand, volume, and staffing gaps
• Manage real-time schedule optimization, including overflow coverage, call-offs, and shift adjustments
• Own payroll oversight, including timecard approvals, discrepancy resolution, and coordination with payroll teams
• Analyze staffing and utilization data to improve efficiency, coverage, and cost management
• Lead regular team meetings, check-ins, and performance conversations with direct reports
• Partner with internal stakeholders (operations, HR, finance) to ensure smooth workforce operations
• Develop and implement standardized processes around scheduling, payroll, and workforce planning
• Maintain clear and consistent communication with team members regarding schedules, expectations, and updates
• Support hiring, onboarding, and ongoing development of team members

Overview:

The Provider Scheduler is responsible for overseeing the day-to-day workforce operations of a national telehealth provider team within a high-growth wellness organization. This role focuses on managing scheduling, payroll, and operational workflows to ensure seamless delivery of virtual services across multiple states. This individual will act as both a strategic leader and hands-on operator, driving efficiency across scheduling processes, ensuring accurate and timely payroll operations, and supporting a high-performing, distributed workforce. The Lead Practice Manager partners closely with cross-functional teams to optimize staffing models, improve utilization, and maintain operational excellence in a fast-paced environment. This is a non-clinical leadership role focused entirely on operational execution, team leadership, and process optimization within a telehealth setting. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 5+ years of experience in healthcare operations, practice management, or workforce operations
• Experience managing large, distributed teams (40-60+ providers or staff) across multiple states
• Strong experience owning provider/staff scheduling at scale (e.g., load balancing, coverage, shift planning)
• Experience overseeing or partnering on payroll processing (time tracking, approvals, discrepancies, multi-state considerations)
• Proven leadership experience managing direct reports, including performance management and coaching
• Strong organizational and operational process improvement skills
• Experience working cross-functionally with operations, HR, finance, and leadership teams
• Comfortable using data/analytics to optimize scheduling efficiency and staffing utilization
• Experience supporting telehealth or virtual care teams
• Background in multi-state workforce logistics or licensing coordination exposure
• Experience in a high-growth or multi-site healthcare organization
• Familiarity with workforce management tools (UKG, ADP, Kronos, etc.)
• Exposure to compliance processes in healthcare environments