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Service Operations Assistant
Job
Albertsons Companies, Inc.
DeSoto, TX (In Person)
Full-Time
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Job Description
Position Summary The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience. Key Responsibilities Front-End Operations & Execution Support daily front-end operations, including checkout flow, customer service desk, and queue management Ensure registers and service areas are properly staffed and operating efficiently Assist in monitoring transaction accuracy, payment handling, and policy compliance Maintain cleanliness, organization, and readiness of all front-end areas Customer Service Deliver excellent customer service by assisting customers with transactions, returns, and inquiries Address and resolve customer concerns promptly and professionally Support a friendly, fast, and efficient checkout experience Promote customer loyalty programs and store initiatives Administrative & Operational Support Assist with cash handling procedures, register audits, and safe counts Support scheduling coordination and shift coverage adjustments as needed Help maintain accurate store records related to front-end activities Assist with communication between front-end team and store leadership Leadership & Team Support Support training and onboarding of new front-end associates Provide guidance during shifts to ensure productivity and service standards are met Reinforce company policies, procedures, and service expectations Promote a positive, team-focused work environment Compliance & Safety Ensure adherence to all company policies, cash handling procedures, and compliance standards Maintain a safe and secure work environment at the front end Follow all safety guidelines and support loss prevention efforts Qualifications Previous retail or customer service experience preferred Strong customer service and communication skills Basic understanding of cash handling and POS systems Detail-oriented with strong organizational skills Ability to multitask in a fast-paced environment Flexible availability including evenings, weekends, and holidays Physical Requirements Ability to stand for extended periods Frequent interaction with customers and handling transactions Occasional lifting of up to 25-35 lbs Repetitive tasks including scanning, bagging, and handling cash