Service Operations Assistant

Position Overview The Service Operations Assistant supports front-end store operations by ensuring efficient customer service, maintaining front-end standards, and assisting with supervision of service employees. This role partners closely with the Service Operations Manager to deliver a positive shopping experience while driving operational excellence, safety, and compliance. Key Responsibilities Customer Service & Experience Provide exceptional customer service by assisting customers with inquiries, issues, and transactions Promote a friendly, fast, and accurate checkout experience Resolve customer concerns professionally and escalate when necessary Support store initiatives that enhance customer satisfaction and loyalty Front-End Operations Assist in overseeing daily front-end activities including checkstands, self-checkout, and service desk Monitor and ensure proper cash handling, register procedures, and transaction accuracy Help manage lines, call for backup, and ensure proper staffing coverage during peak times Ensure adherence to company policies, procedures, and operational standards Team Support & Leadership Support hiring, onboarding, and training of front-end employees Provide daily direction and coaching to cashiers, courtesy clerks, and service staff Reinforce productivity standards and monitor performance Promote a positive, team-oriented work environment Merchandising & Store Standards Ensure front-end and service areas are clean, organized, and fully stocked Oversee impulse merchandising, displays, and promotional execution at checkout Maintain safety standards and ensure all compliance procedures are followed Administrative & Compliance Assist with scheduling, timekeeping, and labor management for front-end associates Support cash office functions as needed (pickups, loans, audits) Ensure compliance with company policies, safety regulations, and loss prevention standards Qualifications Previous retail or customer service experience preferred Strong leadership, organization, and communication skills Ability to multitask in a fast-paced environment Basic computer and cash handling skills Flexible schedule including evenings, weekends, and holidays Key Competencies Customer Focus Leadership & Team Development Operational Execution Communication Skills Problem Solving Time Management Work Environment Fast-paced retail setting Frequent standing, walking, bending, and lifting Interaction with customers, employees, and management daily