Service Operations Assistant

Position Overview The Service Operations Assistant supports front-end operations by helping lead customer service efforts, ensuring efficient checkout performance, and maintaining a clean, organized, and customer-friendly environment. This role partners with the Service Operations Manager to drive service standards, support team development, and ensure smooth daily execution. Key Responsibilities Customer Service & Experience Deliver fast, friendly, and accurate service at all times Assist customers with inquiries, issues, and service recovery Promote a positive checkout experience and resolve concerns professionally Support initiatives that improve customer satisfaction and loyalty Front-End Operations Assist in overseeing checkstands, self-checkout, and service desk activity Help manage customer flow and ensure proper staffing during peak times Ensure compliance with cash handling, register accuracy, and POS procedures Monitor front-end conditions to keep operations running efficiently Team Leadership & Support Provide direction, coaching, and daily support to front-end employees Assist with training new hires and reinforcing service standards Monitor productivity and help maintain accountability across the team Promote a positive, team-oriented work environment Merchandising & Store Standards Maintain clean, organized, and fully stocked front-end and service areas Support execution of impulse displays and promotional setups Ensure signage and pricing are accurate and up to date Maintain safety and cleanliness standards at all times Administrative & Compliance Assist with scheduling, timekeeping, and labor support Support cash office functions such as pickups, loans, and audits as needed Ensure adherence to company policies, safety procedures, and compliance standards Qualifications Previous retail or customer service experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer and cash handling knowledge Flexible schedule including evenings, weekends, and holidays Key Competencies Customer Focus Communication Skills Leadership & Team Support Problem Solving Time Management Operational Execution Work Environment Fast-paced retail store environment Frequent standing, walking, and interaction with customers and team members Occasional lifting and front-end support tasks