Customer Operations Lead for Craftparts.com

Customer Operations Coordinator Haltom City, TX CES Distribution (Craftparts.com) Full-Time | On-Site | Growth Opportunity! Ready to Grow Your Career? Join a Company That Actually Invests in You. If you're looking for a role where you can grow your skills, increase your earning potential, and work directly with leadership that supports your development, this is that opportunity. CES Distribution (Craftparts.com) is expanding, and we're looking for a Customer Operations Coordinator who wants more than just a job. Someone who wants to build a career, learn high-value operational skills, and become a key part of our growth. This role blends customer service, operations, and order processing, the perfect fit for someone who loves helping customers and enjoys keeping things organized, smooth, and efficient behind the scenes. We are a small, family-owned business that operates according to Christian business principles. We value people who take ownership, care deeply about customers, and bring structure and consistency to how work gets done. What You'll Do... Customer Support & Relationship Building Be the primary contact for customers through phone and email Deliver warm, professional, and solutions oriented support Understand customer needs and connect them with the right support Build strong customer relationships through consistent follow-up Order Processing & Operations Coordination Process and manage orders using accounting software and our website Coordinate with Accounting and Warehouse to ensure accurate fulfillment Handle returns, tracking updates, and delivery follow ups Keep documentation organized and workflows clean Systems, Tools & Workflow Management Some of the softwares used: Shipstation, Acumatica, Shopify, Gorgias, ESI, Google Help streamline processes and improve daily operations Document workflow changes and support clarity across departments You'll succeed here if you... Love helping customers and solving problems Are hard working, dependable and self motivated Are naturally organized and enjoy creating structure Learn new systems quickly Communicate clearly and remain calm under pressure Take initiative and enjoy improving processes This role is ideal for someone who wants ownership , responsibility , and continuous growth . Why Join Craftparts.com? Real growth potential in responsibility and compensation Direct access to the owner for mentorship and operational learning High impact role where your ideas matter Stable, values-driven company culture Supportive leadership and team environment Requirements 2+ years of experience in Customer Service, Inside Sales, or Operations (preferred) Strong written and verbal communication skills Comfortable with digital tools and learning new systems Highly organized with excellent follow-through Able to work full-time on-site in Haltom City, TX Open to learning and using AI Our Values We operate from Christian business principles, integrity, service, gratitude, and fair treatment for all. We welcome team members of all backgrounds who share these values and want to work in a respectful, purpose-driven environment. Ready to Apply? If you love helping customers, enjoy improving how work gets done, and want to grow your career in a role that truly matters we'd love to meet you. Apply today and tell us why you'd be a great fit.