Lead Operations Coordinator

This Long-term Contract position is suited for someone who can balance daily execution, team coordination, and service quality while maintaining strong accuracy across operational records and documentation. The role also supports cross-border activities, helping ensure imports move smoothly and in compliance with customer and carrier requirements. You will serve as a key operational resource, guiding workflow priorities and helping resolve issues that affect service, timing, and financial risk.

Responsibilities:

• Direct daily workflow activities by reviewing team capacity, prioritizing assignments, and distributing work to keep service commitments on track.
• Act as the primary operational resource for team members by resolving questions, troubleshooting issues, and escalating concerns when broader support is needed.
• Partner closely with account-facing teams to deliver responsive, high-quality service for customers and transportation partners.
• Maintain strong working relationships with internal stakeholders and external contacts to support efficient coordination and positive service outcomes.
• Track customer and carrier requests through completion, ensuring timely follow-up and a consistent service experience.
• Record operational events accurately, apply established procedures, and use sound judgment when determining the proper escalation path.
• Review load and shipment information for completeness and accuracy to support data integrity, compliance, and quality standards.
• Oversee specialized cross-border support activities, including packaging documentation, tax claim assistance, customs entry coordination, and related import processes.
• Manage exception-related communications by providing prompt updates, addressing service disruptions, and supporting customer-specific requirements.
• Handle designated carrier offer activities and contribute to process execution that improves efficiency, cost control, and operational consistency.