Museum Operations Assistant

Position Summary The Museum Operations Assistant is a dynamic, mission‑critical role that supports the daily operations, administration, and public‑facing activities of the Hill Aerospace Museum and its Foundation. Working closely with the Foundation Operations Manager, this position helps ensure the Museum runs smoothly, professionally, and with an exceptional visitor experience. This role blends administrative support, event and program oversight, fundraising logistics, and front‑line engagement. The Operations Assistant contributes to the success of the Museum by managing records and payments, supporting membership and donor programs, coordinating facility and event logistics, and serving as a welcoming, knowledgeable point of contact for visitors, volunteers, and community partners. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable managing multiple projects in a fast-paced environment. Essential Duties and Responsibilities Event Coordination & Venue Rentals Coordinate event bookings, contracts, payments, and related documentation. Assist with planning and logistics for Museum and Foundation events. Maintain event schedules and assist in managing the Museum calendar. Coordinate event setup and operational needs. Maintain inventory of event equipment and supplies. Administrative Support Organize, maintain, and process Foundation and Museum records. Assist with preparation and management of event-related paperwork. Maintain accurate filing systems and organizational records. Support daily administrative functions for Museum and Foundation operations. Improve administrative efficiency through process development, system improvements, and the use of automation or digital tools. Membership & Volunteer Support Assist with administration of a Friends of the Museum and/or community membership program. Maintain membership records and communications. Assist with volunteer recruitment, recordkeeping, and tracking. Support member and volunteer engagement activities. Museum Operations & Visitor Services Assist with daily operational needs of the Museum. Monitor and verify operation of visitor-facing technology and displays. Support visitor sign-in procedures and front desk activities as needed. Provide excellent customer service to visitors, members, volunteers, and event clients. Assist with special projects and operational initiatives as assigned. Qualifications High school diploma required; associate's or bachelor's degree preferred. Experience in administration, event coordination, nonprofit operations, hospitality, museum services, or a related field preferred. Strong organizational and time-management skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office and standard office software. Ability to manage multiple priorities while maintaining attention to detail. Ability to work independently and collaboratively as part of a team. Professional, friendly, and customer-service-oriented demeanor. Preferred Qualifications Experience working in a museum, nonprofit organization, cultural institution, or event venue for 2+ years. Ability to remain organized, professional, and solution-oriented while responding to unexpected challenges during events. Familiarity with recordkeeping and database management systems. Schedule • 20-25 hours per week, depending on operational needs. May work up to five shifts a week between the hours of 8:00 AM and 4:00 PM, Monday through Saturday.

Pay:

$19.00 - $21.00 per hour

Work Location:

In person