VTC Bridge Scheduler

VTC Bridge Scheduler CompQsoft, Inc. Alexandria, VA Job Details 15 hours ago Qualifications Telecommunications network troubleshooting Asset management On-site technical support Cisco Unified Communications Data migration AV system installation Software implementation Hardware maintenance Firmware Equipment troubleshooting Routine inspections Secret Clearance Mid-level Microphones Software installation Audio mixing consoles User training (technical support) 3 years High school diploma or GED Meeting scheduling Troubleshooting audio issues VLAN Video conferencing software Hardware configuration Customer support ticket management Networking equipment (troubleshooting support) Audiovisual control systems operation Video conferences (communication methods) Network infrastructure management Equipment inventory management

Full Job Description Description:

Title:

VTC Bridge Scheduler Location:

Mark Center VA Clearance required:

Secret Clearance Requirements:

A Video Teleconferencing (VTC) Technician installs, maintains, and troubleshoots audio-visual and conferencing systems. They ensure seamless virtual communication by managing hardware like CODECs, cameras, and microphones, supporting virtual meetings, and resolving technical issues for end-users.

Key Responsibilities System Operations:

Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.

User Support:

Provide Tier 2+ technical support, resolve trouble tickets, and offer concierge-level training to end-users and VIP staff.

Maintenance & Troubleshooting:

Conduct routine system checks, firmware updates, and preventative maintenance to ensure optimal audio/video quality.

Network Integration:

Troubleshoot inter-device connections, network infrastructure (e.g., VLANs, IP settings), and protocols such as SIP or H.323.

Asset & Scheduling Management:

Manage conference room reservations, maintain equipment inventories, and document resolution

Job Responsibilities:

Schedules VTC sessions in VTC bridges, as well as debugging the interoperation of VTC bridges and end points Connects and monitors VTC meetings for all customers supported by Joint Service Provider (JSP) Bridge liaison between customer and far end COCOMs Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs Installs, configures, and maintains VTC endpoints Installs and configures VTC applications, system software and upgrades Troubleshooting and repairing hardware and network connectivity issues Removes old equipment and performs data migration to new machines

Qualifications Education:

A high school diploma

Experience:

3+ years of relevant experience in A/V or VTC operations.

Technical Skills:

Familiarity with conferencing platforms (Cisco or GVS preferred).

Physical Demands:

Ability to sit for long periods of time. Clearance (For Defense/Gov Roles): Minimum Secret clearance