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Scheduling Coordinator

Job

Cool Techs Heating and Air

Linden, VA (In Person)

$52,000 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Scheduling Coordinator $22.00
  • $28.
00/hour | Winchester, VA Love being on the phone? Thrive in a fast-paced environment where every call matters? If you're the kind of person who can connect with anyone, keep conversations moving, and stay cool while juggling multiple priorities-this is your kind of role. At Cool Techs HeatingAir , we're a family-owned HVAC company serving the Shenandoah Valley since 2014. We've built our reputation on doing things the right way-and that starts with the people who answer our phones and keep our day running smoothly. What You'll Do (AKA Where You Shine) This is not a quiet desk job. You'll be the voice of the company and the hub of daily operations. Answer a high volume of inbound calls and turn conversations into booked appointments Make outbound calls to fill the schedule, follow up, and drive revenue Build rapport quickly with customers and deliver a top-tier experience on every call Dispatch technicians in real time and keep the day running on track Prioritize urgent calls and make smart, fast decisions under pressure Keep customers informed, handle reschedules, and solve problems on the fly Communicate constantly with technicians and leadership throughout the day Maintain accurate notes, job details, and customer records Why You'll Love It Here You're not stuck doing the same thing all day-every call is different You play a direct role in the company's success You'll work with a team that supports each other and moves fast Benefits Medical Insurance (50% employer-paid) + DentalVision Simple IRA with 3% company match Paid Time Off + Paid Holidays 100%
Company-Paid:
Long-Term Disability Life/AD&D Insurance ($50K) AccidentCritical Illness Schedule Monday
  • Friday | 8:00 AM
  • 4:30 PM (Some overtime as needed) What We're Looking For Outgoing, confident personality
  • you enjoy talking to people all day Comfortable handling high call volume without losing energy or focus Strong communicator who can build trust quickly over the phone Organized and able to multitask in a fast-moving environment 2+ years of office, CSR, or dispatch experience preferred HVAC or home services experience is a plus (not required) Proficient in Microsoft Office; ServiceTitan experience is a big plus High attention to detail and strong follow-through