Residential Operations Coordinator

WHAT WE ARE LOOKING FOR

We're seeking a highly organized, detail-oriented Residential Operations Coordinator to join our team. In this full-time, on-site role, you will provide dedicated administrative and operational support to the Residential Operations Manager (ROM) and Residential Vice Presidents (RVPs). This position plays a critical role in supporting day-to-day operations, including managing VP approvals, coordinating calendars, managing payroll, and overseeing centralized administrative processes across Residential communities.

WHAT WE EXPECT FROM YOU

Provide day-to-day administrative support to the Residential Operations Manager (ROM) and Residential Vice Presidents (RVPs). Manage and coordinate calendars for the ROM and RVPs, including meetings and time-sensitive commitments. Prepare meeting agendas, materials, document meeting notes, and track follow-up items to ensure timely completion of action items. Administer the Residential VP approval workflows, including management of the VP approval mailbox and tracking of requests through completion. Maintain Property Manager time and attendance (T&A) tracking and assist with payroll review, including discrepancy resolution with Payroll. Manage the Property Manager PTO and out-of-office calendar across all Residential communities to support leadership visibility and operational coverage. Maintain organized and accurate digital filing systems within SharePoint and PM Hub, including standard forms, templates, and workflow documentation. Support Residential reporting processes, ensuring accuracy and timely submission. Coordinate cross-departmental communication and follow-up to ensure timely completion of requests, approval, and deliverables. Assist with SharePoint PM Hub administration, including access management, document management, communication postings, and Community Actions. Provide coordination and administrative support for cluster meetings, portfolio meetings, and other leadership sessions. Draft professional correspondence, memos, and internal communications as needed. Process mileage, expense, and reimbursement requests for Residential Leadership. Track deadlines and provide proactive follow-up on time-sensitive initiatives. Handle sensitive and confidential information with discretion and professionalism. Perform other administrative and operational duties as assigned. Contribute to team/company engagement efforts.

JOB KNOWLEDGE & SKILLS

Strong organizational, prioritization, and time-management skills in a fast-paced environment. High level of discretion and sound judgment when handling confidential information. Excellent written and verbal communication skills. Strong attention to detail and follow-through. Proficiency in Microsoft Word, Excel, Outlook, and Teams. Experience with document management and workflow systems (e.g., DocuSign, SharePoint). Ability to adapt to changing priorities and operational needs. Ability to work efficiently in a fast-paced, detail-oriented environment while maintaining accuracy and meeting deadlines. Demonstrated professionalism and discretion, with the ability to handle sensitive and confidential information. Strong organizational, multitasking, and communication skills. Proficiency in Microsoft Office Suite required; Advanced Excel and PowerPoint skills a plus Experience with ADP, SharePoint, DocuSign, or similar workflow/document platform High school diploma or equivalent required 3-5 years' experience in property management operations with substantial administrative and coordination responsibilities (or equivalent work experience) Experience supporting senior leadership or multi-site portfolios strongly preferred Property Management industry experience preferred Required on-site position (VALO)