Branch Operations Assistant

FVCbank Branch Operations Assistant -

Job Description Title:

Branch Operations Assistant Department(s): Retail Reports to:

Branch Manager About Us:

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank. Job Summary The primary role of the Branch Operations Assistant is to support the Branch Manager in carrying out all branch duties and responsibilities. This role is also responsible for the delivery of bank products and services to consumers, businesses, and commercial customers. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures. Essential Job Functions Ensures the operational integrity, including compliance in all policies and procedures. Support Branch Manager in directing and carrying out all sales activities and initiatives. Demonstrate a thorough knowledge of all bank products and services. Ensures that bank policies and procedures are followed. Support implementation of new and updated policies and procedures. Complete all facets of branch operations including but not limited to branch opening and closing procedures, teller balancing, vault balancing, adhere to bank dual control procedures, maintain branch logs, review and monitor of branch reports, adhere to BSA requirements for monetary instruments and CTRs. Appropriately uses signing authority and overrides. Supervises the branch in the absence of the Branch Manager. Provide customers with excellent service and build a rapport that generates customer confidence and loyalty. Resolve customer queries. Provide sales assistance to all customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs. Adhere to all policies and procedures to ensure compliance with operations, security, audit procedures, and fraud prevention to protect customer and bank assets. Support teller and platform duties. Perform other duties assigned. Job Requirements High School diploma or GED 4 or more years of prior branch banking platform experience 2 or more years of years of strong knowledge of branch operations Ability to focus on task and be detail oriented Strong analytical skills Excellent written and verbal skills Solid problem solving skills Computer skills to include work in windows based applications Abilities Required Extraordinary customer service Self-starter Team player Leadership skills Strong written and verbal communication skills Strong and effective planning and organizational skills Desired Skills Prior sales experience Professional and effective interpersonal skills College degree or relevant work experience preferred Ability to communicate effectively in a logical succinct format, verbally or in writing Essential Functions Ability to sit, stand, kneel, and bend for extended periods of time Must be able to operate a computer keyboard, mouse, and other computer components Ability to converse and exchange information with all levels of staff within the organization Ability to observe, perceive, and identify data Ability to travel via air, rail, automobile, and/or bus Disclaimer The position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse or misappropriation of financial instruments or information which is an essential function of the position for which you are applying. A consumer report (including a credit report) and additional background reports are requested of all applicants on that basis. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law. Apply at www.fvcbank.com / Careers Tab