Operations Coordinator

THE ROLE

This is a high-trust role for someone who wants to be in the center of how a growing premium brand actually operates. You'll work directly with one of the senior executives — supporting the strategy and execution across customer accounts, vendor relationships, pricing, CRM operations, special projects, and the day-to-day rhythm of a growing business. If you're the kind of person who anticipates needs before they're spoken, keeps three workstreams running cleanly at once, writes professional emails without typos, and gets a quiet satisfaction from a well-organized CRM — this role is built for you.

WHAT YOU'LL OWN

Vet incoming customer inquiries — separate real opportunities from time-wasters Maintain CRM hygiene in HubSpot — every account, contact, and next step current Draft quotes, proposals, and follow-up communications for executive review and send Coordinate the Allora Advantage Trade Program — onboarding, follow-up, retention Maintain trackers, outreach lists, and project pipelines across multiple workstreams Manage calendar coordination, meeting prep, and executive scheduling Serve as the inside point of contact between customers, leadership, warehouse, and accounting Own special projects end-to-end Document processes and build workflows that make the business run smoother

WHO YOU ARE 3-7

years in operations, project coordination, account management, or a similar multi-hat role Industry-agnostic — distribution, real estate, professional services, hospitality, building products, or B2B services backgrounds all welcome Exceptional attention to detail — typos, missed follow-ups, and dropped balls are not your style Sharp writer — your emails are clean, professional, and on-brand Comfortable with CRM systems (HubSpot a plus, but any CRM experience translates fast) Strong with Excel/Google Sheets, Google Workspace, and calendar tools Self-directed — you anticipate what needs to happen and act without being told twice Calm under pressure — you can hold five priorities and not drop any Coachable — you take feedback well and apply it fast Discreet — you'll see pricing, customer data, vendor terms, and internal strategy

LOCATION & SCHEDULE

In-office, full-time at our Sterling, VA headquarters Office hours Monday-Friday, 8 AM to 4 PM. This is not a remote or hybrid position — you'll be on-site with the team.

EDUCATION

High school diploma or equivalent (don't require a degree — hire on skill)

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person