Dispatcher/Scheduler - Second Shift

DispatcherScheduler - Second Shift at ADA Traffic Control in Colchester, Vermont, United States Job Description The SchedulerDispatcher is responsible for coordinating and supporting traffic control operations to ensure safe, efficient, and timely crew assignments. This role serves as a central point of communication between field crews, contractors, and management while maintaining accurate scheduling and operational records. Key Responsibilities Schedule and coordinate traffic control crews for field operations from Sunday through Saturday Dispatch and coordinate crews for emergency service calls as they arise Serve as a primary support resource for traffic control flaggers and fellow dispatchers Provide geographical location support, including map reading and detailed driving or site instructions to contractors and field personnel Support fieldworkers by addressing concerns, resolving issues, and delegating matters appropriately Forward new business inquiries to the Business Manager in a timely manner Receive, process, and manage incoming contractor phone calls, text messages, and emails Dispatch, track, and schedule traffic control services accurately Enter, update, and maintain detailed records in the company's operational software platform Assist field supervisors with unanticipated delays, schedule changes, or operational challenges Maintain clear communication with contractors and field workers regarding schedules and job status Establish and maintain contractor satisfaction follow-up and call-back procedures, providing updates to management as needed Perform general administrative duties including data entry, typing, copying, filing, note-taking, and record keeping Qualifications & Requirements Excellent customer service skills with strong verbal and written communication abilities Ability to provide professional support via phone, text, and email in a fast-paced environment Strong organizational, logistical, and problem-solving skills Proven ability to manage multiple priorities with exceptional attention to detail Ability to remain calm and effective in stressful or time-sensitive situations Demonstrates effective listening skills and the ability to identify and resolve issues independently Ability to work with minimal supervision while also collaborating effectively within a team Competent in Microsoft Office Suite (Word, Excel, Outlook) Ability to follow company procedures, safety regulations, and operational protocols Maintain accurate records and documentation at all times Fluent in English (spoken and written) Professional appearance, strong work ethic, and dependable attendance Additional Skills Basic understanding of geography, including the ability to read maps and provide directions Comfortable working in a dynamic, fast-paced dispatch environment Strong analytical and decision-making skills Ability to prepare clear and professional written communications Education High School Diploma or GED equivalent required Schedule Monday to Friday, weekendsovertime as needed 12:00 PM to 8:00 PM (flexible if needed)

In Office:

35 Clay Point Rd, Colchester, VT 05446 Monday to Friday 12:00pm to 8:00pm, weekendsovertime as needed, hours can be flexible online at adavt and