Ecommerce Operations Coordinator

Ecommerce Operations Coordinator Little Knits Inc Seattle, WA Job Details Full-time $28 - $35 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Computer operation Operations management Shopify E-commerce Administrative experience Data entry Customer support Order picking Technical Proficiency Full Job Description About Us Little Knits is a Seattle-based yarn and craft supply company serving customers nationwide through our ecommerce and fulfillment operation. We are a small but fast-moving business looking for a highly dependable and detail-oriented person to assist with day-to-day ecommerce operations, customer support, fulfillment, inventory, and administrative responsibilities. This is not an entry-level role. We are looking for someone with strong operational skills, excellent computer competency, sound judgment, and the ability to work independently and responsibly within a small business environment. Responsibilities Process and fulfill customer orders accurately and efficiently Pull, check, pack, and finalize shipments Create shipping labels while selecting cost-effective shipping methods Provide customer support via email and phone Professionally assist customers with order questions and problem resolution Enter and maintain accurate inventory and operational data Assist with basic website and product listing updates (no coding required) Work confidently within Shopify and various computer systems/software platforms Receive, unpack, inventory, and stock incoming merchandise Monitor and maintain operational organization throughout the warehouse and fulfillment areas Identify operational problems proactively and assist in resolving them Support various ecommerce and operational tasks as needed Required Qualifications Minimum 3+ years of relevant operations, ecommerce, fulfillment, logistics, administrative, or customer support experience Strong computer skills and high comfort level learning new systems and software Strong data entry accuracy and attention to detail Ability to troubleshoot problems and think independently Ability to communicate clearly, professionally, and honestly Reliable attendance and consistent schedule required Ability to manage responsibilities without constant supervision Strong organizational and multitasking ability Ability to remain calm and professional during stressful situations Ability to transition comfortably between computer-based and physical warehouse tasks throughout the day Physical Requirements Ability to stand and walk for extended periods throughout the workday Ability to lift and move boxes and merchandise consistently throughout shifts Must be able to lift 10 lbs frequently and up to 40 lbs occasionally Ability to bend, reach, pack orders, unpack freight, and move throughout warehouse areas as needed Ability to work in an active warehouse and fulfillment environment Preferred Qualifications Shopify or ecommerce platform experience Shipping and fulfillment experience Inventory management experience Small business operations experience Yarn, knitting, crochet, or crafting knowledge Benefits 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Paid time off Employee discount

Job Type:

Full-time Location:

Seattle, WA 98134 (In person)

Pay:

$28.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): What is your experience level with Shopify platform? Please select the option that best describes your experience: A. No Shopify experience B. Less than 1 year of Shopify experience C. 1-2 years of Shopify experience D. 3-5 years of Shopify experience E. 5+ years of Shopify experience If applicable, please briefly describe the types of Shopify tasks you have handled (order management, inventory, product listings, customer support, apps, basic website updates, etc.).

Experience:

Operations management: 3 years (Required) Ability to

Commute:

Seattle, WA 98134 (Preferred)

Work Location:

In person