Surgery Scheduler

Chippewa Valley Orthopedics & Sports Medicine (CVOSM) Altoona, Wisconsin Join a Team That Supports Patients Through Every Step of Their Surgical Journey Chippewa Valley Orthopedics & Sports Medicine is seeking a Surgery Scheduler to join our team and support the coordination of surgical procedures and related pre-operative activities. This role plays an important part in supporting efficient scheduling, accurate documentation, revenue-cycle coordination, and a positive patient experience. You will serve as a key point of contact for patients, providers, and internal teams, helping ensure each step of the surgical scheduling process is organized, informed, and well supported. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced healthcare environment while maintaining professionalism, accuracy, and strong communication. This is an excellent opportunity for someone who enjoys helping patients navigate important next steps in their care while supporting a collaborative specialty practice. What You'll Do Surgical Scheduling & Coordination Coordinate surgical procedures by collaborating with patients, surgeons, and operating room staff to confirm availability and schedule surgeries Assist with scheduling related appointments, tests, consultations, and other pre-operative requirements needed to support timely surgical preparation Ensure scheduled procedures are supported by complete and accurate patient demographic, insurance, and procedure information to facilitate scheduling, authorization, and subsequent billing processes Patient Communication & Service Serve as the primary point of contact for patients regarding surgery scheduling, insurance requirements, and related coordination needs including pre-operative instructions Communicate professionally and clearly with patients, providers, and staff to support an organized scheduling process and positive patient experience Support patients by completing required forms, obtaining medical clearances, and helping them understand next steps related to their scheduled procedure and coverage requirements Documentation, Authorization & Compliance Maintain accurate and up-to-date records of scheduled surgeries, including patient information, procedure details, and any special requirements Verify patient insurance coverage, benefits, and authorization requirements and obtain necessary authorizations for surgical procedures in accordance with payer requirements and organizational processes Coordinate with clinical, scheduling, and billing/coding staff as needed to resolve payer, authorization, or documentation issues while supporting compliance with HIPAA and confidentiality requirements Why CVOSM? CVOSM is an independent, physician-led specialty practice serving western Wisconsin and the surrounding region.

Our providers specialize in:

Orthopedics Sports Medicine Neurosurgery Spine Care Pain Management Podiatry Physical Therapy Diagnostic Imaging Professional Growth Opportunities Build expertise in surgical scheduling, patient communication, and pre-operative coordination Collaborate across clinical, operational, and revenue-cycle teams in a highly integrated specialty practice. Contribute to a team focused on access, efficiency, and a positive patient experience Ability to work independently as well as part of a multidisciplinary team in a fast-paced environment. Qualifications Required High school diploma or equivalent required Proficiency with electronic medical records, scheduling, and practice management systems, along with general computer skills in common office software Strong organizational skills with the ability to prioritize tasks, manage time effectively, and maintain accuracy in a fast-paced environment Excellent communication and interpersonal skills, with the ability to interact professionally with patients, providers, payers, and staff Demonstrated attention to detail and ability to follow established processes, maintain confidentiality, and support compliance with HIPAA and organizational requirements Ability to work independently and collaboratively as part of a cross-functional team while supporting patient access needs Preferred Associate degree or post-secondary coursework in healthcare administration, medical office administration, business, or a related field preferred Two or more years of experience in a healthcare setting with experience in patient access, scheduling, prior authorization, insurance-related documentation, or a similar role strongly preferred Experience in orthopedic, surgical, or specialty practice scheduling Working knowledge of medical terminology and familiarity with surgical procedures, scheduling workflows, and payer authorization requirements Experience verifying insurance coverage, benefits, and authorization requirements and maintaining accurate demographic, insurance, and procedure information Familiarity with revenue-cycle support functions that affect clean claims is preferred Benefits Medical insurance options, including traditional PPO and HSA-qualified plans Employer HSA contributions for eligible participants Dental coverage Vision coverage Employer-paid short-term disability insurance Employer-paid life insurance Optional supplemental life insurance Flexible spending and dependent care reimbursement options 401(k) with employer Safe Harbor contribution Discretionary profit-sharing opportunities Employer-funded Cash Balance retirement plan Generous Paid Time Off (PTO) program Jury duty and bereavement benefits Employee health insurance opt-out incentive for eligible participants Benefits are subject to plan terms, eligibility requirements, and change from time to time. Additional details are available during the interview process and upon offer of employment. Schedule Full-Time, Hourly (Non-Exempt) Join Our Team If you are looking for an opportunity to make a meaningful impact on the patient experience while working with a collaborative specialty care team, we encourage you to apply.

Job Type:

Full-time Medical Specialty:

Orthopedics Surgery Application Question(s): How will your previous work experience contribute to your success in this position? Why are you interested in this position?

Experience:

Medical terminology: 1 year (Preferred) Customer service: 1 year (Required) Ability to

Commute:

Altoona, WI 54720 (Required)

Work Location:

In person