Operations Specialist Jobs in USA, WI, Madison | Rose International Job

Required Education:

• High school diploma or equivalent, and 0-3 years previous experience.

Preferred Education:

• High school diploma or equivalent, plus additional or specialized training, and zero to four years previous experience.

Required Qualifications:

• 0-3 years of experience in administrative, clerical, customer service, or operations support roles.
• Strong computer skills, including Microsoft Office applications.
• Excellent organizational, communication, and multitasking skills.
• Ability to work effectively in a team-oriented, fast-paced environment.

Preferred Qualifications:

• Additional training or coursework related to business administration or operations.
• Experience with ticketing systems, scheduling tools, operational databases, or reporting systems.
• Previous experience supporting logistics, transportation, service, or industrial operations.

Job Summary:

• Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Other minor duties may be assigned.
• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.