SURGERY & PROCEDURE SCHEDULER -ORTHOPEDIC CLINIC (FT)

Req # 5050

DEPARTMENT:

Orthopedic Clinic - w/possibility to cover all clinics including: Internal Medicine/ OB-GYN/ Walk-In Clinic/ Basin Clinic/ Behavioral Health-Psych/ Cardiology/ Wound Care/ General Surgery

REPORTS TO

Practice Manager/Physician Clinics Director

JOB SUMMARY

Schedules patients for procedures and surgery and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.

JOB REQUIREMENTS

Knowledge:

Ability to learn & utilize: Knowledge of clinical policies and procedures. Knowledge of medical terminology and insurance practices. Knowledge of computer programs and applications. Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Knowledge of CPT and ICD-9 coding.

Skills:

Skill in operating office equipment Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Skill in gathering, interpreting, and reporting insurance information.

Abilities:

Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Office Suite products (Excel, Word, Outlook, Internet, PowerPoint). Ability to work effectively as a team member with physicians and other staff. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to interpret and understand insurance benefits and reimbursement. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Ability to communicate clearly. Ability to work with little supervision. Ability to establish and maintain effective working relationships with patients, employees, and the public.

EXPERIENCE

Preferred minimum of two years of medical practice experience, including experience with insurance pre-authorization, patient collections and medical terminology. SKILLS Must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Must have strong interpersonal skills with the ability to communicate with staff and public in a friendly, courteous and helpful manner. Must have excellent organizational skills with the ability to multi-task. Must have well-developed verbal and written communication skills. Ability to perform effectively in stressful situations with multiple staff demands and deadlines. Strong computer and keyboarding skills. Must be proficient in the use of Microsoft Office Suite products knowledge including Word and Outlook. Ability to learn new computer software applications. Must have critical thinking skills. Accurate and systematical filing skills. Manual dexterity for office machine operation. Must know medical terminology. Detail oriented. Exceptional phone etiquette. Task or temperament specific to the department or the job.

ESSENTIAL FUNCTIONS

Coordinate and schedule appointments, surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures. Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information. Coordinate processes and timing as required to meet physician and facility requirements. Coordinate arrangements for surgical assistants, special equipment, and surgical materials. Schedule diagnostic therapy, appointments, and other treatments as requested. Obtain authorization for surgery from patient's insurance company. Provide patients with preoperative information sheets and advise patients of preoperative surgical and financial requirements. Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed. Answers phones in a courteous manner, schedules appointments and record messages for physicians and other personnel. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient pre-payments as directed daily. Provide information to patients regarding unpaid balances prior to procedure or surgery. File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order. Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date. Maintain files and patient records in a confidential manner. Perform other related duties as directed or assigned.