Shipping and Fulfillment Associate

About Kitchen Doula:

At Kitchen Doula, our mission is to provide wholesome, delicious, and deeply nourishing foods that ease the everyday challenges of feeding yourself and your family—especially during times of transition, healing, and new parenthood. We specialize in meeting the culinary and dietary needs of those welcoming a baby into their lives, those on a healing journey, and folks wanting easily digestible, and accessible meals that satisfy tastebuds and bellies. Kitchen Doula crafts nutritiously dense, comforting soups, stews, breakfasts, snacks and drinks in small batches and delivers them directly to our customers. We believe food is more than fuel—it is medicine, ritual, and community. Rooted in seasonal abundance and time-honored healing traditions, our offerings are crafted to restore energy, reduce decision fatigue leaving our customers feeling cared for, delighted, and truly nurtured. We are a team of culinary masters, doulas and lactation consultants, parents and folks that love food. We serve a growing community across the Bay Area and nationwide, and are known as a trusted source of postpartum and healing foods for new mamas, families, and anyone in need of a gentle, joyful shortcut to well-being.

Position Overview:

Do you find satisfaction in puzzles, tetris or packing the car for a road trip so everything fits just right? Does it spark joy to know your efforts bring ease to people seeking support? An ideal Shipping & Fulfillment Associate is passionate about working on a small team and values the direct impact they have with our customers. The candidate takes pride in the care and accuracy that are crucial to providing a seamless experience for customers during the most tender stages of their lives. From assembling shipping boxes and pulling inventory from freezer and dry storage to processing orders in Shopify, the Shipping & Fulfillment Associate is responsible for accurately fulfilling customer orders and preparing them for handoff to our local and national delivery partners. We are looking for someone organized, with strong attention to detail, and the ability to work independently and adapt to evolving needs of our healing food business. This is a part-time on-site role reporting directly to the COO/Executive Chef, and working closely with our Kitchen and Customer Service teams. The Shipping & Fulfillment Associate will: Own all stages of the shipping & fulfillment process, including digital and physical steps Utilize Shopify tools including creating shipping labels, packing slips, and pick-lists Accurately pick inventory from the freezers & dry storage, and pack customer orders for local and national delivery. Work in a walk-in freezer (occasionally for extended periods), while picking and inventorying frozen products. Hat & gloves will be provided, and associates are asked to provide their own jackets. Coordinate with and ensure accurate handoff of orders to delivery drivers and carriers. Manage fulfillment inventory Track inventory and place weekly orders for labels, packaging, fulfillment and shipping materials. Maintain a stock of pre-labeled soup/stew/snack pouches and label additional units as needed. Ensure shipping materials are well-stocked and organized at all times. Maintain stock of ice packs and insulated shipping liners, follow pars, and assist COO with ordering and receiving. Manage product inventory Perform weekly inventory of all dry storage & reach-in freezer products (i.e. breakfasts, snacks, drinks & entrees), and record on-hand inventory accurately. Perform bi-weekly inventory of all walk-in freezer products (i.e. soups, stews, tonics & smoothies), and record on-hand inventory accurately. Assist with Kitchen Tasks Bake off frozen cookies daily according to pick list needs. Occasionally assist the kitchen team with miscellaneous tasks such as bagging, biscuits, rolling/packing date bites or boxing muffins and frittatas. Perform other duties as assigned.

Our Expectations:

You aim to do your best each day. You arrive on time and maintain reliable attendance. You maintain a positive and solutions-oriented attitude. You follow established processes and procedures and utilize support tools (checklists etc). You accept feedback graciously and offer feedback constructively. You treat people with respect. You are eager to learn, teach and share.

You Are:

Comfortable working with a small team in close proximity to other team members in a commercial kitchen setting. Focused on details. Aligned with the value of acts of service. Capable of working with clear work timelines and cutoff times

• i.

e. having orders packed by specific times for courier pickup each shift. Handy with packing materials and office supplies like constructing shipping boxes, cutting kraft paper and applying packing tape. Interested in providing excellent service to our customers by securely packing nourishing food going to new parents, those on a healing journey and beyond! Observant and adaptable to the needs of each order.

Basic Requirements:

Availability to work in person 20 hrs/week: Monday from 8:00 a.m. to 3:00 p.m., Tuesdays & Wednesdays 8:00 a.m. to 12:30 p.m., and Fridays from 8:00 a.m. to 12:00 p.m. Ability to lift and carry 50lb while utilizing safe lifting techniques, and to stand for up to 6 hours at a time. Familiar with safe operation of moving equipment such as dollies, pallet jacks, and carts. Strong attention to detail and organizational skills. Comfort working in a shared kitchen environment including working inside of a walk-in refrigerator and freezer. Ability to work independently and collaborate with a team. Proficient with digital tablets, laptop computers, & printers. Experience with the e-commerce interface Shopify preferred. Working cell phone for coordinating with drivers etc.

The Perks:

$15 per month cell phone reimbursement benefit 9 paid holidays plus 5 paid days off Christmas Day through New Year's Day 40 hours paid sick time per year 30% Employee Discount on our delicious meals Collaboration with a passion-driven team working to feed our communities This is a part-time (20 hrs/week), non-exempt position.

Working hours are:

Monday 8:00 a.m.

• 3:00 p.m Tuesday
• Wednesday 8:00 a.m.
• 12:30 p.m Friday 8:00 am
• 12:00 pm

Compensation:

$27.00/hr

Ideal Start Date:

August 3rd, flexible for the right candidate We look forward to meeting you and hearing about what makes you a great fit for the Shipping and Fulfilment Associate role with Kitchen Doula.

Pay:

$27.00 per hour People with a criminal record are encouraged to apply Application Question(s): Do you have a reliable way to get to work in Hayward, CA? Are you available to work Mon 8am-3pm, Tue+Wed 8am-12:30pm, Fri 8am-12pm? Can you lift 50 lbs and comfortably stand for up to 6 hours? Do you have a working cell phone to receive calls and access Slack? Do you have prior experience working with Shopify?

Language:

English (Required)

Work Location:

In person