Counter Sales

Cross Company is a 100% employee owned company that has been Innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers efficiency, reduce risk, and improve quality across a multitude of industries.

This role is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication. Check out what our associates love about their job here!

ESSENTIAL

FUNCTIONSProvide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.

Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.

Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.

Maintain a safe, clean, and organized warehouse.

Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.

Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.

ADDITIONAL RESPONSIBILITIES

Process counter customer orders to meet company performance matrix guidelines.

Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.

Issue quotes using Trend and Microsoft Office.

Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.

Able to meet technical expertise levels as follows:

Recognize information required to properly specify a hose or other related productRecommend the appropriate hose and related products based on information furnished by the customerRead engineering drawing and dimensional specificationsRecognize major features, advantages, & benefits of our productsPass Hose Certification requirements and earn Parker PTC certifications.

Communicate all significant customer and supplier issues to Retail Sales Manager.

Complete all assigned individual performance and development goals.

Perform various, miscellaneous tasks and projects as directed.

EDUCATION

& EXPERIENCEPrefer one year experience with basic warehouse equipment and proceduresHigh School diploma or GED required

REQUIRED BEHAVIORAL

COMPETENCIESTeam work orientedCustomer focusedAbility to multi-taskSelf-MotivatedMechanical aptitudeProblem solving abilitiesGood judgmentHandle stressful situations wellResponsiveCreativeAbility to work with limited supervisionCommunicationOrganizationDetail oriented

REQUIRED FUNCTIONAL

COMPETENCIESBasic math - particularly addition and subtraction of fractions, and ability to read and understand measurement (specifically using measuring tapes)Basic reading skillsBasic PC-MS office skillsBasics of warehouse operations and terminology

PHYSICAL & MENTAL REQUIREMENTS

Ability to lift 50 lbs.