Quality Control / Shipping Clerk

The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory. The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

Continuously practices good listening skills with customers, UPS Store team members, and leadership Performs a final QA check of all products to verify accuracy and correctness Calls customers to arrange pickup of products Boxes and ships products when necessary Checks in inventory Takes ownership of any shipping problems and offers viable solutions Provides completed documentation for shipping Answers phones courteously and provides accurate, detailed information Helps with other Center functions as needed, such as faxing, copying, laminating, and binding Maintains a clean and safe working environment Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required Shipping experience desired Strong proof-reading skills Good communication and people skills Outstanding phone skills Strong computer skills, including Microsoft Office and Adobe Suites Strong verbal and written communication skills, including spelling and math Able to operate a wide variety of business equipment Detail-oriented, organized, and able to multi-task Prompt, reliable, and responsible Able to lift 40+ pounds