Job Description
Delivery Manager - Support/Managed Services Systech USA Glendale, CA Job Details 5 hours ago Qualifications Project reporting Commercial use (data warehousing systems) Data Integration (Data management) Business intelligence Data lake Presentation software Project documentation Tooling Coaching Engineering process optimization Agile scheduling Public Cloud Incident Escalation Team development Business intelligence tools Incident management operations support Issue tracking IT support Headcount forecasting Mentoring Agile software development Managing projects Process improvement planning Defect tracking tools DevOps automation Escalation handling Project stakeholder communication Data analytics technologies Agile planning Strategic workforce planning
Full Job Description Job ID:
JD20260518-1174
Experience:
12 yrs Positions:
1 About the Company Systech is a modern Data and Analytics consulting firm helping clients embed data-driven capabilities into operations. Job Description Experienced in Project & Service Delivery Management with strong expertise in Data & Analytics Platforms including Data Warehouse, Data Lake, ETL, and BI tools. Skilled in managing Managed Services Operations covering Incident, Problem, and Change Management processes, while leveraging AI tools for monitoring and automation. Well-versed in Scrum and Agile practices to drive efficient delivery, collaboration, and continuous improvement. Requirements Experience delivering Data Warehouse/Data Lake projects in support mode. Ability to forecast talent needs and manage skill gaps. Collaboration with PMO for governance and escalations. Drive innovation in support delivery through tools, automation, and process improvements. Primary Technology Data & Analytics Concepts,,,Agile Concepts,ETL Concepts,Business Intelligence Concepts,,, Secondary Technology Azure DevOps,AWS DevOps,MS-PowerPoint,Visualization Tool (Any),,Jira,MS Project,ServiceNow,,, 12 1 Role Details Delivery Manager - Support A strong expertise in Support and Managed Services for Data & Analytics platforms . The role requires end‑to‑end ownership of service delivery, proactive client engagement, and leadership of offshore teams to ensure high‑quality, reliable, and scalable support across multiple engagements. Responsibilities Lead Managed Services delivery across Data Engineering, Data Visualization, and QA, ensuring SLA compliance and proactive issue resolution. Manage offshore teams, resource allocation, shift planning, and mentoring to ensure high performance and continuous coverage. Serve as the primary client contact, driving transparent communication, escalation management, and delivery excellence. Enforce quality standards, conduct reviews, and drive automation/AI-led continuous improvement initiatives. Identify delivery risks, implement mitigation plans, and ensure smooth onboarding and transition management. Facilitate Agile/Scrum ceremonies, track delivery metrics, and support continuous process optimization. Role Requirements Strong interpersonal skills (mentoring, coaching, team building). Experience in Support / Managed Services delivery for Data & Analytics platforms. Proven ability to manage escalations and enforce accountability. Hands‑on experience with SDLC estimation, documentation, and PM methodologies. Familiarity with ITIL processes (Incident, Problem, Change Management). Excellent communication skills (executive‑level reporting). Ability to balance detail orientation with strategic oversight.
