Distribution Manager 1

JOB TITLE

Linen Distribution Manager

REPORTS TO

Corporate Linen Distribution ManagerRegional Area Manager

SUPERVISES

Linen Distribution Technicians

PRIMARY JOB

FUNCTIONThe primary purpose of the Linen Distribution Manager position is to lead the utilization of linen in a health care facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management.

DUTIES AND

RESPONSIBILITIESIn accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including:

Onboarding, training, and coaching of employees;Ensuring staffing meets the needs of the customer;Seeking out opportunities to improve utilization of linen.

Maintain and utilize a working knowledge of the healthcare facilitys operations, layout, and demands as they relate to linen utilization.

Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.

Act as the primary representative of Crown during customer interactions. Receive both positive and negative feedback regarding personnel, product quality, and service levels;Follow-up with customers with a resolution after a concern is documented;Propose new business opportunities to increase Crowns presence in the facility.

Maintain accurate and appropriate inventory levels. Tools used for this function include:

Internal inventory tracking software;Hand-counts of physical inventory levels;Routine audits of distribution points throughout the facility.

Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.

Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.

OTHER FUNCTIONS AND

RESPONSIBILITIESAny other duties as assigned or deemed necessary.

Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures.

QUALIFICATIONS3+ years outside management experienceExceptional professional presenceExceptional problem-solving skills to resolve both customer and employee issuesProficiency in Microsoft Office productsComfortable in a team-based environmentBachelor's degree preferred

INTERPERSONAL

SKILLSThe incumbent must consistently display a positive company outlook and an energetic style. Effectively managing a diverse team is essential to the success of the position.

The manager must be comfortable working directly with upper management and/or ownership on development of relationships with the customer. Additionally, they must be comfortable working with all levels of the healthcare organization.

DECISION MAKING

ACCOUNTABILITYThis position decision-making influence includes, but is not limited to: Employees work schedules;Quantities and schedule of linen to be delivered to the customer.

REQUIRED

LICENSES/CERTIFICATIONSMust have a valid Driver's License.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The Distribution Manager position is a working manager position.

The incumbent can expect to:

Walk 3-5 miles per day at the healthcare facility;Load/unload linen from transportation devices by reaching, bending, and lifting;Push/pull linen transportation devices that weigh in excess of500 pounds;Encounter, and be expected to safely handle, soiled healthcare textiles; First shift and oncall