Job Description
Williams Athletics is a family-owned and operated business with over 15 years of experience in the sports equipment, custom apparel, and team uniform industry. We take pride in our brand, customer service, order accuracy, and attention to detail. We are looking for a full-time Production Manager / Production Operations Lead to help manage the daily flow of custom apparel, uniforms, online orders, production tasks, and customer order deadlines. This is a hands-on leadership role for someone who is highly organized, calm under pressure, detail-oriented, and comfortable working in a fast-paced production environment. The right person will help lead the production area, keep orders moving on time, communicate clearly with customers and team members, and make sure completed orders are accurate, organized, and ready for pickup or shipping. Our company works best when the team works together. We are a small, friendly team where people step in, help each other, and stay focused on getting orders completed correctly and on time. Benefits include a401(k) plan with a 50% company match up to 4%, 5 days of paid time off after 6 months, and employee discounts with access to wholesale pricing on apparel, gear, and hundreds of brand-name products.
Responsibilities Daily responsibilities may include:
Managing the daily production workflow Ordering apparel, uniforms, heat transfers, and production-related items Tracking customer deadlines and making sure orders are placed on time Checking in incoming products and verifying sizes, colors, quantities, names, numbers, and order details Organizing products by customer order Heat pressing apparel, uniforms, names, numbers, logos, and other decorations Bagging, boxing, and preparing completed orders for customer pickup or shipping Communicating with customers by phone and email regarding order questions, updates, or issues Communicating clearly with the internal team about order status and deadlines Helping supervise and guide other production team members Reviewing custom order details carefully to prevent mistakes Maintaining a clean, organized, and safe production area Helping with other production tasks as needed during busy seasons Typical Daily Flow This role will usually include: 2-4 hours ordering products, reviewing order needs, and organizing the day's priorities 1-2 hours checking in incoming products and matching them to customer orders Heat pressing, organizing, bagging, boxing, and preparing orders Prepping completed orders for shipping or customer pickup Helping guide the production team and keeping the workflow moving This is an active role and may require being on your feet for 4-5 hours per day . What We're Looking For A great fit for this role is someone who: Is extremely organized Has strong attention to detail Has a great memory and can keep track of many moving parts Works well under pressure Stays calm, patient, and professional when things get busy Can multitask without losing accuracy Can manage timelines and deadlines effectively Communicates well with customers and coworkers Is dependable and shows up on time Takes ownership of their work Has a positive attitude and is kind to others Can lead calmly and set the tone in the production area Is flexible and willing to help wherever needed Can work around heat presses and production equipment Can lift boxes up to 40 lbs Is willing to come in early or stay late when needed during busy seasons Because many of our products are custom orders, accuracy is extremely important. Mistakes on names, numbers, sizes, logos, or order details can be costly and difficult to fix. Required Skills Strong organization and time management skills Strong attention to detail Ability to lead or help guide others Customer service experience Ability to use Microsoft Excel Comfortable using computers, email, and order management systems Ability to review names, numbers, sizes, logos, and order details accurately Ability to work in a fast-paced production environment Ability to communicate clearly and professionally Preferred Experience Experience in any of the following is helpful but not required: Custom apparel production Team uniforms or sports apparel Heat pressing Screen printing, embroidery, or apparel decoration Order fulfillment Inventory organization Production management Customer service Basic graphic/design understanding A background or interest in sports can be helpful because it makes it easier to understand the products, uniforms, order details, and how teams use the items. However, we are open to strong candidates with production, operations, fulfillment, or management experience. The ideal candidate should also have a good eye for what looks clean and professional on apparel, including logo placement, sizing, and general product presentation. Schedule This is a full-time position . During our busy seasons, especially in the fall and spring, overtime may be available or required depending on order volume. Benefits 401(k) with 50% company match up to 4% 5 days of paid time off after 6 months Employee discount with access to wholesale pricing on apparel, gear, and hundreds of brand-name products Overtime available during busy seasons Friendly small-team environment Kitchen/break area in the building Work Environment Williams Athletics is a small team built around helping each other, staying organized, and getting orders done correctly. This role is best for someone who enjoys structure, takes pride in accuracy, and can stay calm while managing many moving parts. This is not a side-gig style position. We are looking for someone who is ready for a consistent full-time role and can be fully present during the workday. Ideal Candidate The ideal candidate is dependable, calm, organized, detail-oriented, and comfortable leading in a hands-on production environment. This person should be able to manage deadlines, guide others, communicate with customers, and jump into different production tasks throughout the day. If you are someone who takes pride in doing things the right way and enjoys being part of a hardworking team, we would like to hear from you. Job Types:
Full-time, Part-time Pay:
$19.00 - $21.00 per hour Benefits:
401(k) matching Employee discount Paid time off Application Question(s): Are you comfortable using Microsoft Excel and email daily to track orders, deadlines, and customer information? This role requires standing 4-5 hours per day, lifting boxes up to 40 lbs, and working around heat press equipment. Are you comfortable with these requirements? Tell us about a time you had to manage multiple deadlines or orders at once. How did you stay organized? Experience:
Customer service: 1 year (Required) order fulfillment, inventory, warehouse, or production: 1 year (Required) heat pressing or custom apparel production: 1 year (Required) Ability to Commute:
Saint Augustine, FL 32095 (Required) Work Location:
In person
