EUC Manager

EUC Manager Tata Consultancy Services - 3.9 Atlanta, GA Job Details $90,000 - $120,000 a year 19 hours ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Project team coordination Stakeholder engagement IT service management Data reporting Cross-functional collaboration Stakeholder relationship building Full Job Description Must Have Technical/Functional Skills End to end service delivery ownership with accountability for outcomes SLA/KPI governance and ITIL based operational management Major incident and escalation management with client communication Multi tower delivery and stakeholder coordination Executive reporting, service reviews, and data driven governance Roles & Responsibilities Own end to end service delivery for the assigned client delivery point/region Act as the single point of accountability for client satisfaction, delivery quality, and outcomes Ensure SLA, KPI, and contractual compliance across all in scope services Lead and manage onshore/offshore delivery teams to meet operational and project commitments Drive incident, escalation, and major issue management, including client communication and resolution tracking Govern service operations through regular reviews, dashboards, and performance reporting Maintain strong client stakeholder relationships and manage expectations proactively Coordinate with internal towers (Service Desk, EUC, Network, PMO, etc.) for integrated delivery Manage transition and transformation activities, including scope onboarding/offboarding Identify and mitigate delivery risks, maintaining a clear risk and escalation framework Drive continuous service improvement, productivity gains, and cost optimization initiatives Ensure adherence to processes, governance standards, and compliance requirements Oversee resource planning, utilization, and capacity management Support commercial governance, including effort tracking, consumption reporting, and variance management Prepare and present executive level reports, service reviews, and steering committee updates Generic Managerial Skills, If any Strong leadership and people management skills to lead multi location teams Effective stakeholder and client relationship management Excellent communication and executive presentation skills Strong planning, prioritization, and time management abilities Proven decision making capability in high pressure situations Ability to manage escalations and crisis situations calmly and effectively Solid risk identification and mitigation mindset Strong problem solving and analytical thinking skills Governance and compliance orientation, ensuring process adherence Experience in performance management and KPI tracking Ability to drive continuous improvement and productivity initiatives Strong cross functional collaboration skills Financial and cost awareness for delivery optimization Change and transition management capability High sense of accountability and ownership for delivery outcomes Salary Range-$90,000-$120,000 a year #

LI-KR3 TCS

Employee Benefits Summary:

Discretionary Annual Incentive. Compr ehensive

Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Atlanta, GA Job Function

TECHNOLOGY

Role Delivery Manager Job Id 412071 Desired Skills EUC Salary Range $90,000-$120,000 a year