Delivery Manager

PAG Delivery Manager Job Posting Honolulu, HI / Full Time / On-Site Pacific Appliance Group (PAG), a locally owned Hawaii business serving our community for over 29 years, is guided by one simple purpose: "Making Your Life Easier by Doing Appliances Better!" We are committed to becoming Hawaii's Premier Appliance Provider by building a world class team that continually raises the bar for our industry.

We are seeking a Delivery Manager to lead and oversee our delivery team. In this role, you will manage our drivers and installers, and will work closely with the warehouse, operations, and sales teams to ensure appliances are delivered safely, efficiently, and professionally while providing an exceptional customer experience.

We specialize in appliances — that's our sweet spot. If you want to belong to a team that does that well every day, we are a great fit for you. Our customers are apartment managers, and contractors of large projects. If you have strong diagnostic skills, a mechanical mindset, and a desire to be the best of the best, this role will be a great fit.

You will love it here if you share these

Core Values:

Committed to Doing Good People Centered Problem Solvers (We find solutions that work!) Doing the Right Things Always — even when no one is looking

Details Matter Driven Duties and Responsibilities Include:

Team Management L/M/A (Lead/Manage/Hold Accountable) Hire, train, and supervise delivery drivers, helpers, and installers Ensure Safe & Damage-Free Deliveries Maintain and enforce delivery team productivity standards and hold each team member accountable, with the goal of all qualifying for Productivity Bonuses Handle performance issues, attendance, and disciplinary actions Conduct Weekly Delivery Department Meetings and participate in Operations Manager Meetings Perform Daily Trip Reviews with Delivery and Install Teams Fix problem causes and prevent future issues

• don't just put out fires Logistics & Scheduling Plan and schedule daily delivery routes using our scheduling program to minimize drive time and maximize stops Follow-up for cancellations, re-delivers, or urgent adds Coordinate with warehouse on order staging and load sequence Manage fleet
• vehicles, maintenance schedules, and compliance (registration, insurance, DOT if applicable) Executing on our company delivery fulfillment goals (including gathering the resources and working with the teams to achieve this) Manage the team schedule and control hours Customer Experience Ride along (at least one day a week) with delivery / install teams to instruct, encourage, and ensure compliance to company delivery standards Collect and act on delivery feedback Resolve delivery complaints/issues Warehouse Coordination Work with purchasing, receiving, and sales/project teams to confirm product availability before scheduling Verify orders are pulled, staged, and loaded correctly Flag and correct discrepancies between what's been pulled for delivery and what's on the manifest Delivery Execution Ensure all orders are scanned out and properly loaded onto delivery vehicles in accordance with the manifest and loading plan Oversee proper handling and protection of appliances during transit and placement Confirm delivery completion and customer sign-off Manage job site access and coordinate with PAG Project Manager and GC or Property for multi-unit/builder deliveries.

Attend job-site meetings for projects as needed Leads by example and is willing to jump on a delivery truck when staffing or scheduling challenges arise Builder Coordination Collaborate with PAG Project Manager and client to coordinate phased deliveries for construction schedules — work around construction timelines Communicate with GCs and property managers on access, staging areas, and elevator reservation Handle bulk deliveries to multi-unit projects with accuracy on unit assignments Documentation & Reporting Complete Daily Delivery/Install Tracker Maintain delivery logs and customer signatures Finalize delivery invoices and send them to customers Report recurring issues (damage patterns, access problems, scheduling conflicts) to the Operations Manager/involved parties, and help to find solutions for them Safety & Compliance Enforce safe lifting and handling practices Ensure proper PPE (Personal Protective Equipment) on job-sites Ensure drivers are licensed and vehicles are road-legal Manage workers' comp claims and incident reports If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded. Our company runs on EOS purely. That means as a member of this team, you will have a leader who: Gives clear directions Makes sure you have the necessary tools Acts with the greater good in mind Delegates appropriately Takes time to truly understand your role and how you can help the company Makes their expectations clear Communicates well Has effective meetings Meets one-on-one with you weekly to mentor and coach Rewards and recognizes your performance

Qualifications:

Experience 3-5 years in delivery, logistics, or warehouse operations Prior supervisory or team lead experience required Experience with appliances, furniture, or large/fragile goods preferred Builder or multi-unit delivery experience a plus Licenses & Certifications Valid driver's license; clean driver abstract Forklift certification a plus Skills Excellent collaboration, communication and decision-making skills; ability to balance strategy and execution of various activities. Ability to adapt quickly and deliver results in a high velocity environment. Ability to prioritize the most important tasks with time restrictions. Route planning and scheduling Fleet management basics — maintenance tracking, fuel, compliance Proficient in delivery or routing software Strong communication with customers, staff, and contractors Ability to read and manage delivery manifests and invoices Proficient in Google Drive, MS Office, including PowerPoint, Excel, Word and any other programs utilized by PAG. Physical Requirements Ability to oversee and assist with heavy appliance handling Must be able to lift 100 pounds (and occasionally more) Comfortable on job sites and in warehouse environments Ability to sit and stand for long periods of time Fine motor skills

• being able to operate a keyboard and mouse efficiently Visual Acuity
• have clear near vision for reading computer screens and blueprints Hearing Ability
• able to hear and understand conversations in person and on the telephone Other Successful passing of background check and reference check

Work Schedule:

5 Days a week with work shifts between Monday

• Saturday (7am
• 6pm).

As this is a position that serves retail customers this may change based on our customers needs as we go forward.

Compensation:

This position is a salaried position. Salary ranges from $60,000

• $65,000 a year, DOE.

Benefits & Perks:

Medical benefits Up to 20 days vacation per year (after 90 days = 10 days, after 2 years = 15 days, after 5 years = 20 days). 8 paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve). 401k plan (3% company contribution upon eligibility) Temporary Disability Coverage Employee Purchase Discounts (after 3 months) Excellent opportunities for career growth Work in a hyper-growth company About Pacific Appliance Group Pacific Appliance Group (PAG) was created in 1997 with the purpose of servicing state and military contracts and selling to businesses. PAG went on to work on larger housing development projects and has become one of the major suppliers of appliances on Oahu. In 2021 Pacific Appliance Group was acquired by its current owners, who have grown the brands they carry to provide a greater assortment of products for discerning consumers with homes in Hawaii. They also added in-house delivery and install teams to offer more services that clients were requesting to enhance the PAG experience. They have more than doubled PAG's sales during their ownership and seek to grow that even further as they look to provide the best appliance solutions for property managers, housing projects, and retail consumers across the entire state of Hawaii. Pacific Appliance Group (PAG) is an equal opportunity employer. PAG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, and other categories protected by federal, state or local law and are not factors in employment, promotion, compensation or working conditions.

Pay:

$60,000.00

• $65,000.

00 per year

Work Location:

In person