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Job Description
Service Project Manager at HireTalent - Staffing & Recruiting Firm Service Project Manager at HireTalent - Staffing & Recruiting Firm in Darien, Illinois Posted in 6 days ago.
Type:
full-time
Job Description:
The Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. The primary areas of focus for this position are: Customer Service Request Intake Planning and preparation for core service execution teams Ownership of all coordination for core service delivery Work Order Creation and lifecycle management Cross-functional collaboration and communication to ensure streamlined and expeditious delivery Direct support of our customers Operational excellence and world-class service delivery Duties include but not limited to: Service Delivery Planning for all core service types Service Agreements Reactive work orders Quoted Service Relationship Development with execution/action teams Coordination of internal and external teams and subcontractors in a rapid response business environment Networking internally and externally