Pre Delivery Manager

Pre Delivery Manager Wag'n Tails Mobile Conversions - 4.2 Granger, IN Job Details Full-time $60,000 - $70,000 a year 2 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Bereavement leave Life insurance Qualifications Customer communication Microsoft Excel Bachelor's degree Business Administration Process management Dealership experience Full Job Description The Pre-Delivery Manager is responsible for ensuring new vehicles are fully prepared, properly coordinated, and customer-ready prior to delivery, customer pickup, transport, or orientation. This role serves as the final checkpoint before a vehicle leaves Wag'n Tails, helping identify and resolve outstanding items, coordinating with internal departments and external graphics providers, managing vehicle locations and readiness, and supporting a smooth customer handoff experience. This position also provides daily leadership to assigned team members, including task coordination, coaching, timecard oversight, and regular one-on-one meetings. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable holding multiple departments and vendors accountable to delivery timelines.

Primary Responsibilities:

Vehicle Readiness and Final Delivery Oversight Complete daily walkthroughs of all new vehicles scheduled to leave Wag'n Tails through customer pickup, delivery, transport, show attendance, or other release. Verify that vehicles are clean, complete, properly staged, and ready for the next step in the delivery process. Identify any outstanding concerns that could impact vehicle delivery, appearance, customer experience, or operational readiness. Follow up with the appropriate department or team member to ensure open items are addressed before the vehicle leaves the facility. Confirm that required work, including graphics, accessories, repairs, cleaning, paperwork, and orientation preparation, has been completed or appropriately communicated. Escalate concerns that may affect promised delivery dates, customer expectations, or vehicle readiness. Help prevent avoidable delivery issues by serving as the final set of eyes on each vehicle before release. Pre-Delivery Inspection Coordination Coordinate pre-delivery readiness activities in partnership with Production, Quality, Service, Graphics, Sales, Customer Care, and other applicable departments. Maintain visibility to vehicles approaching completion and proactively identify items requiring follow-up. Ensure any concerns found during final walkthroughs are documented, assigned, and tracked through completion. Confirm that known open items have a documented resolution before the vehicle is approved to leave Wag'n Tails. Participate in developing and maintaining consistent vehicle readiness checklists and delivery standards. Help identify recurring pre-delivery issues and communicate trends to leadership for process improvement. Graphics Provider Coordination Serve as a liaison between Wag'n Tails and the graphics provider for vehicles preparing for delivery. Coordinate graphics schedules, installation timing, completion dates, and outstanding graphics needs in tandem with assigned team members. Follow up on missing information, design or installation delays, incomplete work, quality concerns, or other items affecting vehicle readiness. Confirm that vehicles are properly prepared for graphics installation and returned in delivery-ready condition after graphics are completed. Verify that any components removed or disconnected during graphics installation, such as shore power cords or exterior accessories, are properly reinstalled and functional before delivery. Communicate graphics timing or concerns to applicable internal teams to support accurate delivery planning and customer communication. Orientation Scheduling and Customer Handoff Support Support Shipping Coordinator on orientation scheduling for customers receiving new vehicles. Work with applicable departments and team members to confirm that the vehicle is ready before the scheduled orientation date and time. Conduct new vehicle orientations as needed, ensuring customers understand key vehicle systems, equipment operation, basic maintenance, and support resources. Partner with Customer Care to communicate any relevant vehicle-specific information or follow-up needs after orientation or delivery. Vehicle Location and Showroom Management Maintain accurate knowledge of vehicle locations within the showroom, staging areas, graphics areas, production flow, delivery areas, and other applicable locations. Assign and track vehicle placement within the showroom based on delivery schedules, customer visits, orientations, sales needs, and operational priorities. Ensure vehicles are staged appropriately for customer pickups, orientations, tours, photography, delivery preparation, or transportation. Communicate vehicle movements and location changes to the appropriate internal teams. Help maintain an organized, professional, and customer-ready showroom and delivery environment. Confirm showroom and display vehicles remain clean, accessible, properly identified, and ready to be shown when applicable. Transportation and Delivery Coordination Support coordination of vehicle pickups, outbound transportation, customer arrival schedules, and delivery timing. Confirm vehicles are accessible, staged, and ready when a transport driver or customer arrives. Ensure required items, keys, documentation, accessories, and vehicle-specific materials are available prior to release. Communicate delays, changes, or readiness concerns promptly to affected internal teams. Assist with confirming vehicle condition prior to departure, including documenting any existing concerns when appropriate. Partner with the appropriate teams to reduce last-minute confusion, incomplete deliveries, or preventable transportation delays. Team Leadership and Supervision Provide daily leadership and direction to assigned team members. Assign work based on vehicle delivery schedules, operational needs, priority items, and team capacity. Conduct regular one-on-one meetings with direct reports to provide feedback, support development, address concerns, and maintain clear expectations. Review and approve timecards accurately and within required deadlines. Monitor attendance, schedules, workload, performance, and completion of assigned responsibilities. Coach team members on accuracy, urgency, customer experience, communication, documentation, and accountability. Support onboarding and training of new team members within the pre-delivery function. Create a collaborative and accountable work environment focused on delivering complete, high-quality vehicles to customers. Documentation and Tracking Maintain accurate documentation of vehicle readiness status, outstanding items, completed walkthroughs, graphics progress, orientation scheduling, and delivery preparation. Use established systems, trackers, checklists, or reports to provide clear visibility into vehicles scheduled for upcoming delivery. Track outstanding concerns through resolution and ensure appropriate stakeholders are aware of items affecting delivery timing. Maintain documentation of vehicle locations, status updates, completed work, and any concerns identified prior to release. Ensure required paperwork, customer materials, orientation documents, keys, manuals, and applicable vehicle records are ready prior to delivery. Assist with maintaining accurate records that support customer care, warranty, sales, service, and operational follow-up. Cross-Functional Communication and Escalation Act as a communication bridge between departments involved in vehicle completion and delivery readiness. Partner with Sales, Production, Engineering, Quality, Graphics, Customer Care, Service, Shipping, and leadership as needed to resolve open items. Communicate clearly and promptly when a vehicle is at risk of not being ready for its scheduled delivery, pickup, transport, or orientation. Escalate unresolved concerns appropriately rather than allowing vehicles to leave with known preventable issues. Help ensure delivery expectations are aligned internally before commitments are communicated to customers. Support a culture of accountability by ensuring outstanding items are owned, tracked, and completed. Process Improvement and Quality Feedback Identify recurring concerns discovered during final vehicle walkthroughs, graphics completion, orientations, or delivery preparation. Track patterns that may indicate training needs, supplier issues, production gaps, documentation concerns, or opportunities to improve the customer experience. Recommend improvements to vehicle readiness checklists, orientation processes, graphics coordination, showroom organization, delivery scheduling, and handoff communication. Partner with leadership to reduce repeat delivery defects and improve first-time vehicle readiness. Help create consistent and professional delivery experience for every new vehicle customer.

What We're Looking For:

Education Bachelor's degree in business administration, Operations Management, Supply Chain, Automotive Technology or related field preferred OR Equivalent combination of education and relevant hands-on experience.

Relevant Experience:

3+ years of experience in Automotive operations, dealership management, fleet/logistics, or vehicle delivery coordination OR operations/production environments with strong process management responsibilities. Prior experience in pre-delivery inspection (PDI), vehicle readiness, or final delivery processes strongly preferred. Experience working with transportation logistics, vendor coordination, or graphics/aftermarket installations highly preferred.

Leadership and Management Experience:

1-3 years of supervisory or team leadership experience Proven ability to: Manage daily operations and staff, Drive accountability and performance, Coordinate cross-functional teams Technical and Functional Skills Inventory management systems or dealership systems Scheduling and tracking tools Process documentation and workflow tracking Quality control standards and inspection processes Microsoft Office (Excel, Outlook, Teams) Core Competencies and Experience Project/process management experience Strong organizational and problem-solving skills in fast-paced environments Experience handling customer-facing situations and ensuring a high-quality delivery experience Demonstrated ability to: Manage competing priorities, Communicate across departments, Drive continuous improvement initiatives

Perks and Benefits:

Competitive base salary with performance-based bonuses Comprehensive benefits package including FREE medical coverage for employee (employee paid family plans also available), 401(k) with a company match, and generous PTO Employee perks and discounts through provider programs Hands-on training from industry experts with backgrounds in automotive, RV, and consumer products Join a company with 30+ years of leadership in mobile pet service conversions Why Wag'n Tails? We're not just a vehicle manufacturer— we help people launch their dreams . From pet groomers to veterinarians, our clients rely on us to build mobile units that power their businesses and expand their impact. At Wag'n Tails, you'll be part of a passionate, tight-knit team that values innovation, personal attention, and doing things the right way. If you're ready to grow your career while supporting a mission that truly makes a difference in people's lives, we'd love to hear from you.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance

Work Location:

In person