Logistics & Delivery Coordinator

POSITION SUMMARY

The Logistics & Delivery Coordinator is a hands-on operational role within ESI's Warranty & Logistics team, responsible for keeping parts, orders, and equipment moving accurately and on time. Approximately 60% of this role is focused on internal logistics operations — ordering, tracking, and shipping warranty-related parts and equipment — while the remaining 40% involves direct delivery driving to ESI customers across the service area. The right person for this role is organized and detail-oriented in the office, dependable and professional on the road, and takes genuine pride in getting the right thing to the right place at the right time.

CORE RESPONSIBILITIES

Logistics & Parts Operations (approx. 60%) Process and submit parts orders for warranty-related repairs and projects, ensuring accuracy and timely submission. Coordinate inbound and outbound shipments, including receiving, labeling, staging, and shipping parts and equipment. Track order status across vendors and carriers, proactively communicating updates to internal stakeholders. Maintain an organized inventory of warranty parts and supplies, conducting periodic counts and reconciliations. Manage shipping documentation, packing slips, and receiving records with accuracy and completeness. Identify and escalate order discrepancies, damaged shipments, or fulfillment issues in a timely manner. Coordinate with the Warranty & Logistics Manager and technical teams to prioritize urgent parts needs. Customer Delivery (approx. 40%) Perform scheduled and on-demand deliveries of parts, equipment, and materials to ESI customers throughout the service area. Represent ESI professionally during all customer interactions, maintaining a courteous and service-oriented demeanor. Verify delivery accuracy prior to departure and obtain appropriate confirmation upon delivery. Communicate proactively with dispatch or management regarding schedule changes, delays, or issues encountered in the field. Maintain the cleanliness, safety, and readiness of assigned delivery vehicle(s), and report any maintenance needs promptly. Adhere to all applicable traffic laws, company safety policies, and delivery protocols at all times.

QUALIFICATIONS

Required Valid driver's license with a clean driving record; driving history subject to review. Ability to lift, carry, and maneuver hardware and equipment up to 50 lbs unassisted. Strong attention to detail in order processing, documentation, and inventory management. Reliable, punctual, and self-directed — comfortable managing a variable daily workload with shifting priorities. Professional communication skills and a customer-friendly presence in delivery interactions. Preferred Prior experience in a shipping, receiving, logistics, or parts coordination role. Familiarity with shipping platforms or order management systems (e.g., FedEx, UPS, or similar). Experience in a technology services, field services, or equipment-focused environment. High school diploma or equivalent; additional coursework or certification in logistics or supply chain is a plus.

Pay:

$27.88 - $32.69 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person