Assistant Territory Manager

Assistant Territory Manager Requisition Number:

29588 BIG Posting Job Summary (Purpose): The Assistant Territory Manager has the operational responsibility for their assigned district location(s). Under the direction of the Territory Manager, this position will manage operations of the district(s) with accountability for employee safety, customer experience, operational efficiencies and operating expenses.

Key Characteristics:

+ Ability to function independently in a supervisory role in the absence of the manager + Is committed to world class safety and customer service

Duties and Responsibilities:

+ Safety Management + Is responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies, + Articulates a safety vision for his or her team; considers the impact on safety when making decisions + Trains employees and monitors compliance safety policies and procedures; accident avoidance and safety driving; consistently reinforces safety messages + Customer Experience + Makes customers a high priority; is committed to exceeding the needs of all customers + Proactively identifies problems that negatively impact the customer's experience + Celebrates excellent customer service and recognizes individuals who provide exceptional service to customers + Partners with the Customer Experience Services team to resolve customer issues timely as needed + Conduct priority customer visits to enhance relationships and conduct customer calls/visits to address issues. + Operational Efficiency + Responsible for completing the weekly productivity and service planners and coordinating efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service + Works closely with Service Coordinator and Delivery Coordinator to ensure delivery an To view full details and how to apply, please login or create a Job Seeker account