Manager - Delivery Management - eCRMs

Manager

• Delivery Management
• eCRMs American Express
• 4.1 Charlotte, NC Job Details Full-time $123,000
• $215,250 a year 16 hours ago Benefits Paid parental leave Health insurance Dental insurance Parental leave Vision insurance Life insurance Retirement plan Qualifications Operational risk mitigation Strategic communications Project risk management Project stakeholder communication Stakeholder management Full Job Description Joining Amex Tech means discovering and shaping your contribution to something big.

Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. This role sits within the eCRMs Technology Delivery organization and is responsible for driving disciplined, end-to-end delivery of technology initiatives supporting enterprise customer relationship management platforms. As a Manager, Technical Delivery, you will lead execution across multiple workstreams within large, complex programs—such as ETP Diamond—ensuring delivery is predictable, well-governed, and aligned to strategic outcomes. This role requires a strong program management mindset, with a focus on risk identification and mitigation, dependency management, proactive issue resolution, stakeholder engagement, and communication strategy execution. The role partners closely with Product, Engineering, Architecture, Marketing, Communications, and business stakeholders to support successful program delivery and adoption. Bachelor's degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred Knowledge of software development lifecycle (SDLC) methodologies and practices Knowledge of Project Management Knowledge of Technology Delivery Knowledge of Agile management tools such as Jira, Rally, or similar platforms

Work Experience:

Experience in project management, delivery management, or a related job within the technology sector Experience in leading and mentoring technology delivery teams Experience in working in an Agile/Scrum environment Experience in application design, software development, and automated testing Experience in distributed (multi-tiered) systems, algorithms, and relational databases Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories Experience in automation testing and documentation (i.e., automated, functional, and performance) Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms

Licenses and Certifications:

Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers

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