Warehouse Manager

About the Role The Warehouse Manager is the operational heartbeat of our shop by owning inventory, equipment, and order fulfillment while serving as the technical go-to for our field technicians and commercial customers. It is a fast-paced, cross-functional role that blends warehouse operations, customer support, and hands-on technical work. If you like owning outcomes, solving problems on the fly, and keeping a team moving, this is for you. What You'll Do Own daily warehouse operations including inventory control, equipment allocation, and order fulfillment with a relentless focus on accuracy and efficiency. Serve as the technical resource for the team: handle incoming calls, support technicians in the field, and recommend the right product for each customer. Generate customer quotes, manage serial number tracking, and maintain clean documentation and traceability in our ERP. Service commercial accounts, including deionization (DI) systems for clients such as BASF, Syngenta, Eurofins, Duke, NCSU, Allied, Wasatch, and HZO by quoting, scheduling, and tracking 6-month and annual service visits in CRM. Train and develop technicians, standardizing installation and service processes so every job meets the same bar. Order materials based on sales and repair trends across Ecowater, Quench, Hague, and related lines. Register customer warranties via the Hague warranty portal by serial number, and manage equipment orders through the Ecowater portal. Proactively reach out to existing customers to drive continued business and strengthen relationships. A Day in the Role Order material based on orders sold and order parts based on repair trends (Ecowater, Quench, Hague, etc.). Handle incoming calls and technical questions from techs and customers. Prep the techs for their daily calls by pulling the equipment and tools they need. Hook up and rinse new ROs so they are ready for install. Rotate, repair, and rinse coolers so they are ready for install. Keep the warehouse and exterior clean and organized. Reach out to customers for continued business. What We're Looking For 3+ years of warehouse, operations, or field-service experience water treatment plumbing or a related industry is a plus.

Strong technical aptitude:

comfortable reading manuals, troubleshooting on the spot, and training others to do the same. Customer-facing communication skills, confident on the phone and in person with commercial accounts. Experience with ERP and CRM systems; Zoho CRM preferred. Comfort navigating vendor portals (Ecowater, Hague, and similar). Highly organized with a bias for action, ownership, and follow-through. Able to juggle cross-functional work across warehouse operations, customer support, and field teams. Nice to Have Experience with deionization (DI) systems or commercial water treatment. Prior team leadership or technician development experience. Forklift or related equipment certifications.

Pay:

$51,317.67 - $61,801.93 per year

Benefits:

401(k)

Work Location:

In person