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Job Description
Ecommerce Fulfillment Manager - Full-Time Biltmore Workforce Management - 3.6 Woodfin, NC Job Details Full-time 2 hours ago Qualifications Microsoft Word Guest relations Presentation software Professional ethics Driver's License Customer service problem-solving Cross-functional communication
Full Job Description Job Description Job Summary:
The E-Commerce Fulfillment Manager is responsible for the, daily operational needs of a multi-channel warehouse and fulfillment center including: Estate Retail Shops; E-Commerce, and Vanderbilt Wine Club retail products, and is also responsible for Inventory Control function within the Product Warehouse.
Responsibilities will include:
support for planning and budgeting; supervision of operations and staff, including hiring, scheduling, training, performance management, and staff development; and ensuring internal/external services are world-class and in keeping with Biltmore's reputation for gracious hospitality. The E-Commerce Fulfillment Manager will provide general assistance and support for senior leadership and the company as required.
Job Duties:
1. Develops and executes a plan to manage the receiving, warehousing, distribution, and maintenance of the Retail Fulfillment Warehouse. 2. Oversees the day-to-day operations including timely shipping and receiving, retail shop deliveries, and shipping products to e-commerce guests. 3. Oversees and manages inventory and plans with Inventory Control Supervisor the execution of inventory control plans to meet department financial goals. 3. Hires, trains, and motivates exceptional Warehouse staff. 4. Monitors P & L results working within the budget, identifies cost-saving and efficiency opportunities; supports with strategic planning development and execution. 5. Recommends and implements policies and procedures to control and protect the company's retail inventory and fixed assets. 6. Establishes effective programs to ensure continuous improvement in Employee Engagement to include: rewards, recognition, communication, and feedback systems. 7. Maintains a timely schedule for reviews and follow-ups, ensuring employees are evaluated annually to promote development and career planning. 8. Performance management including coaching, counseling, and development.
Additional Responsibilities:
1. Working with Senior Director, Product Development & Merchandising to develop long-range growth plans and warehouse/inventory strategies. 2. Liaises with Retail, Wine Company, E-Commerce, and other partners. 3. Travels as needed. 4. Serves on internal work teams, committees, and groups; attends external functions and events on behalf of Biltmore as required. 5. General support for department, leadership, and company.
Qualifications:
1. High school diploma. Additional education, training, and/or certification(s) preferred. Ideal candidate will have a two- or four-year degree. 2. At least five (5) years of related experience in retail, inventory management and/or operations. Equivalent combination of education/experience considered. 3. Demonstrated commitment to delivery of world-class internal/external guest service; proven leadership skills, ability to build/motivate/develop teams. 4. Strong inventory management skills; ability to anticipate trends, identify opportunities; solid knowledge of best practices. 5. Outstanding interpersonal and communication skills; effective at all levels in the organization; builds positive working relationships across the company. 6. Advanced proficiency in Excel, Word; basic knowledge of PowerPoint; can quickly learn Biltmore brand identity, product lines, systems, and protocols. 7. Excellent planning, organizational, project, and time management skills; prioritizes work and adapts; keen attention to detail with focus on quality and service. 8. Proactive, exercises good judgment; creatively problem solves; anticipates, troubleshoots; ability to resolve guest service recovery issues successfully. 9. Professional, reflects Biltmore core values at all times; high ethical standards.
Physical Requirements:
1. Must be able to travel; valid driver's license required. 2. Primarily working in an active office setting, though will also be traveling to Biltmore's Fulfillment, Retail shops, and other estate locations. 3. Must be able to lift up to 50 pounds occasionally. 4. Ability to walk/stand; occasionally climb stairs/ladders.
