Delivery Coordinator/BDC

Delivery Coordinator/BDC Mariano Rivera Honda - 1.0 Port Jefferson Station, NY Job Details Full-time $18 - $19 an hour 4 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Live chat Computer operation Email customer support Interpersonal skills Process improvement Full Job Description Mariano Rivera Honda is growing and is in need of a Delivery Coordinator/BDC Representative to join our team! Benefits

• Health/Dental/Vision Insurance
• 401k
• Paid Training
• Bonus opportunities
• Career progression opportunities
• Positive working environment
• Employee appreciation events
• Company holiday party Qualifications
• Prior sales, call center, or customer service experience
• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills Responsibilities
• Serve as the primary liaison between customers and the dealership throughout the purchase and delivery process.
• Respond promptly to internet, phone, and live chat inquiries using approved email, phone, and chat templates.
• Provide initial product information and direct customers to the appropriate sales or dealership resources.
• Schedule and confirm customer appointments, including sales consultations and vehicle pickup/delivery times.
• Follow up with leads that are not yet ready to schedule, as well as no-shows and missed appointments.
• Coordinate vehicle deliveries between sales, finance, and customers to ensure a smooth handoff.
• Prepare vehicles for delivery, including verification of features and readiness.
• Explain key vehicle features to customers at delivery, including navigation/infotainment systems and safety/driver-assist technologies.
• Ensure all required paperwork is complete and accurate, working closely with sales consultants and finance managers.
• Follow up with customers after delivery to confirm satisfaction and address any concerns.
• Maintain accurate records, including delivery logs and CRM updates, on a daily basis.
• Participate in team and process improvement efforts, maintaining positive relationships with teammates, sales teams, and dealership management.
• Support dealership initiatives, including customer service programs, events, and showroom organization

Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person